Senior Program Manager

Accountabilities:

As Senior Program Manager, you will take end-to-end ownership of strategic customer programs, ensuring consistent execution, financial performance, and alignment with business objectives. You will combine strong client leadership with operational discipline, team development, and continuous improvement to deliver high-impact data and AI initiatives.

Program and Client Delivery: Lead complex, multi-workstream data and AI programs for strategic enterprise customers, from initial discovery through execution and scaling, ensuring alignment with client objectives and measurable outcomes.

Strategic Roadmap Development: Translate business priorities into actionable data and AI roadmaps, connecting architecture, engineering, and delivery activities to clear business value and milestones.

Resource and Financial Management: Manage project scope, schedules, budgets, revenue targets, margins, forecasts, and resource allocation across multiple concurrent customer engagements while maintaining high utilization and delivery quality.

Program Governance: Establish and maintain robust governance frameworks, including operating cadences, RACI structures, risk and issue logs, decision tracking, change control processes, and stakeholder communication plans.

Risk and Issue Management: Proactively identify delivery, scope, and resource-related risks, develop recovery strategies, and drive issues through to resolution.

Executive Stakeholder Management: Build trusted relationships with senior customer stakeholders, including C-level executives, facilitating strategic alignment, informed decision-making, and effective management of competing priorities.

Cross-Functional Collaboration: Work closely with sales, account management, engineering, architecture, and delivery leadership to strengthen customer success and overall account health.

Team Leadership and Mentorship: Lead and mentor multidisciplinary teams across geographies and time zones, supporting professional development, improving delivery standards, and coaching other Program Managers and Technical Program Managers.

Client Engagement and Innovation: Facilitate workshops, innovation forums, and onsite sessions to accelerate stakeholder alignment, solution adoption, and value realization.

Delivery Excellence: Develop and refine program management methodologies, playbooks, templates, documentation standards, and key performance indicators across the delivery organization.

Business Development Support: Contribute to proposals, Statements of Work (SOWs), executive presentations, account plans, and strategic roadmaps in collaboration with sales and delivery teams.

Account Growth: Identify and support upselling and cross-selling opportunities for data and AI solutions, helping expand strategic customer relationships.

Operational Transformation: Champion process improvements, automation, and the adoption of AI-powered tools to increase delivery efficiency, predictability, and scalability.

Organizational Development: Help develop future leaders and promote a culture of accountability, psychological safety, transparency, collaboration, and continuous improvement.

Requirements:

The ideal candidate is a highly experienced technical program management professional with a strong consulting background and a proven ability to deliver complex data and AI initiatives for enterprise customers. You should combine commercial awareness, technical understanding, executive communication skills, and exceptional leadership capabilities. The role requires someone who can navigate complex stakeholder environments, manage multiple strategic engagements simultaneously, and consistently translate business objectives into successful delivery outcomes.

15+ years of experience in Technical Program Management, leading complex, multi-workstream initiatives.

Extensive experience managing customer relationships, project scope, timelines, budgets, and technical resources, including architects and engineers.

Strong background in program and portfolio management for data platforms, analytics, and AI initiatives.

Hands-on experience managing projects involving modern data and analytics technologies such as Snowflake, Databricks, dbt, Fivetran, Power BI, Tableau, or Sigma.

Proven experience delivering projects for external customers within consulting, professional services, or technology-driven organizations.

Demonstrated ability to manage multiple customer engagements concurrently while maintaining high billable utilization and achieving on-time, on-budget delivery.

Strong understanding of Agile methodologies and practical knowledge of Waterfall approaches, with the ability to adapt delivery frameworks to different client requirements.

Proficiency with project management and collaboration tools such as Jira, Azure DevOps, MS Project, and Microsoft 365, particularly Excel.

Excellent technical documentation, process management, analytical, critical-thinking, and decision-making skills.

Ability to interpret complex information, exercise sound judgment, and communicate risks and escalations effectively.

Exceptional written, verbal, and presentation skills, including the ability to prepare executive-ready updates and communicate confidently with C-level stakeholders and technical teams.

Strong commercial and strategic thinking, with the ability to connect program outcomes to business objectives, return on investment (ROI), and measurable value realization.

Demonstrated experience building and maintaining strong relationships with internal and external stakeholders across distributed teams.

Proven people management experience, including leading high-performing teams, mentoring professionals, and supporting career development.

Excellent organizational and prioritization skills, with the ability to manage competing initiatives independently while maintaining accountability for results.

Bachelor's degree in Information Technology or a related technical discipline is preferred.

Preferred Qualifications:

PMP and Certified ScrumMaster (CSM) certifications are strongly preferred; additional relevant professional certifications are an advantage.

Experience managing large strategic customer portfolios, particularly engagements exceeding $10 million.

Demonstrated success driving account growth through upselling and cross-selling data and AI solutions.

Experience developing executive-level enablement materials, including ROI summaries, case studies, and internal success stories.

Previous experience working with global, remote, and geographically distributed teams, particularly across the United States, Latin America, and India.

Experience developing and institutionalizing delivery best practices, program management playbooks, governance frameworks, and portfolio-level performance indicators.

Benefits:

Fully remote-first working environment.

Medical insurance coverage for employees and their families.

Additional medical insurance coverage for parents.

Term life insurance and personal accident coverage.

Wellness allowance to support employee well-being.

Broadband reimbursement.

Continuous learning and professional development opportunities.

Paid professional certifications to support career growth.

Professional development allowance.

Bonuses for creating company-approved content.

Opportunities to work on impactful data and AI initiatives for leading enterprise organizations.

Collaborative, high-performing international team that values transparency, autonomy, and continuous improvement.

Access to challenging projects, mentorship, and structured career development opportunities.

Flexible working arrangements within a globally distributed team, with some availability required across international time zones and key client milestones.