The Senior Program Manager (Business Architect) will lead the development and delivery of interoperability and Electronic Health Record (EHR) strategies that support Cigna’s business, clinical, and regulatory objectives. This role connects strategy, governance, business architecture, and execution—from evaluating opportunities and defining capabilities through business case development, prioritization, implementation, and value realization. The role will collaborate across business, clinical, technology, product, and delivery teams to enable secure, bi-directional payer-provider data exchange, optimize EHR platforms, improve workflows, and translate approved initiatives into measurable outcomes.
RESPONSIBILITIES:
- Define the strategic intent, scope, target outcomes, risks, benefits, and product or capability strategy in partnership with business, clinical, product, and technology stakeholders.
- Assess current-state capabilities, workflows, systems, and operating models; identify gaps; and define the future-state business capabilities.
- Lead cross-functional impact assessments and apply consistent evaluation criteria—including clinical and business value, regulatory requirements, feasibility, risk, dependencies, and organizational capacity—to prioritize opportunities against the existing portfolio and roadmap.
- Develop lean business cases that articulate strategic alignment, operational impacts, dependencies, risks, implementation considerations, and measures of success.
- Translate opportunities into actionable plans with clear sponsorship, funding, requirements, delivery milestones, and success measures.
- Lead the integration, implementation, and optimization of Epic Payer Platform and other EHR and interoperability capabilities that enable secure, reliable, and bi-directional data exchange between payer and provider.
- Partner across business, clinical, product, technology, and delivery teams to improve end-to-end workflows and ensure solutions align with data privacy, security, regulatory, and enterprise architecture standards.
- Develop implementation, market readiness, and adoption strategies that help teams successfully use new capabilities.
- Provide end-to-end oversight from solution design through operational adoption by guiding decisions, managing dependencies and escalations, and resolving delivery risks.
- Maintain visibility into the interoperability initiatives and communicate priorities, decisions, progress, risks, and project synergies to stakeholders and leadership.
Demonstrated Knowledge & Technical Skills:
- Ability to groom an opportunity from high-level concept to well-defined solution ready for implementation.
- Able to perform current state process discovery and pain points/root causes analysis.
- Design future state processes to deliver novel solutions and resolve operational pain points.
Level of Leadership:
- Self-directed and capable of leading a team, either as a direct manager or as a part of a matrixed team
- Demonstrate ability to achieve results while maintaining positive working relationship with teammates and matrix partners.
- Able to influence in direct and matrix environment.
- Sensitive to the appropriate level of detail given leadership level.
- Ability to lead and influence in a matrixed environment is critical.
- Ability to drive to results independently.
Knowledge/Competencies:
- Required
- Six or more years of experience in program management, business architecture, product strategy, business analysis, healthcare technology, or a related field.
- Strong business acumen and the ability to quickly learn business, clinical, regulatory, and technology domains.
- Demonstrated ability to lead through influence, build alignment across diverse stakeholders, and make progress through ambiguity and change.
- Strong analytical, problem-solving, facilitation, presentation, and executive communication skills.
- Proficiency with Microsoft Office.
- Ability to travel up to 10%.
- Preferred
- Bachelor's degree; an advanced degree such as an MBA, MHA, or MPH is a plus.
- Experience in a healthcare payer, provider, or healthcare technology organization.
- Experience with EHR platforms such as Epic, Oracle Health/Cerner, or athenahealth.
- Experience with process modeling tools such as IBM Blueworks Live or Microsoft Visio.
- Agile or project management certification.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
