Senior Program Manager, Enterprise AI Enablement & Technology Programs
The Senior Program Manager, Enterprise AI Enablement is responsible for leading complex, high-impact technology and artificial intelligence initiatives from strategy through execution, adoption, and value realization. This role will serve as a key bridge between Technology, Operations, Digital, Legal, Security, Data, HR, Training, and business leadership to activate responsible and practical AI across Red Robin.
This position owns the planning, coordination, governance, change management, and execution discipline required to scale enterprise AI tools, including ChatGPT and other approved AI capabilities, in a way that improves productivity, decision-making, team member experience, restaurant operations, operating model, and business outcomes.
The role maintains end-to-end accountability for assigned programs, including scope, roadmap, stakeholder alignment, communication, training, adoption, risks, budget, dependencies, and executive reporting. It combines traditional senior program management discipline with AI enablement, responsible-use governance, and enterprise transformation leadership. This role may manage other technical programs not related to AI, at times.
1. Enterprise AI Program Leadership 50%
- Lead the enterprise AI enablement roadmap, including intake, prioritization, planning, execution, adoption, and measurement of AI initiatives across corporate and restaurant-support functions.
- Partner with Technology, Digital, Operations, HR, Training, Legal, Security, Data, and business leaders to identify high-value AI use cases that improve productivity, decision quality, knowledge sharing, automation, team member experience, and operational effectiveness.
- Drive the deployment, activation, and ongoing adoption of approved AI tools, including ChatGPT Enterprise or similar platforms, ensuring business teams understand how to use them safely, effectively, and responsibly.
- Establish and manage AI program charters, timelines, milestones, dependencies, success measures, risks, communications, and executive updates.
- Build repeatable program mechanisms for AI use case intake, evaluation, approval, launch, training, adoption tracking, and value realization.
- Partner with executive sponsors and business owners to define AI program goals, KPIs, business outcomes, adoption targets, and measurable return on investment.
- Translate AI concepts, capabilities, risks, and opportunities into clear, practical language for non-technical stakeholders.
- Maintain visibility into AI initiatives that are proposed, approved, in flight, deferred, or retired.
- Support the development of an enterprise AI operating model, including governance forums, decision frameworks, escalation paths, standards, and communication cadence
2. Strategic Program Management & Execution 20%
- Maintain end-to-end ownership of multiple complex strategic initiatives and programs simultaneously, organizing and prioritizing work to support Red Robin’s Technology, Digital, Restaurant, and enterprise AI priorities.
- Scope and plan strategic programs in close collaboration with executive sponsors, business stakeholders, technical teams, vendors, and delivery partners.
- Resolve complex scope, budget, timeline, resourcing, and dependency conflicts, influencing executive-level sponsors as appropriate.
- Support business leaders during strategic planning by gathering information required for business case development, project and resource planning, vendor evaluation, requests for proposal, and implementation planning.
- Identify and proactively manage program risks, issues, dependencies, and decisions across assigned programs.
- Drive accountability across cross-functional teams by clearly defining ownership, milestones, deliverables, and decision rights.
- Ensure programs are aligned to business strategy, enterprise priorities, security standards, data governance expectations, and operational readiness.
3. AI Adoption, Change Management & Enablement 25%
- Design and execute AI adoption strategies that help team members understand, trust, and effectively use approved AI tools in their daily work.
- Develop and coordinate AI training, office hours, enablement sessions, prompt guidance, playbooks, templates, FAQs, and practical use-case examples.
- Partner with HR, Training, Communications, Legal, Security, and Technology teams to create clear guidance for responsible AI usage.
- Support the creation and maintenance of AI literacy programs for different audiences, including executives, corporate team members, field leaders, restaurant support teams, and technical teams.
- Drive stakeholder engagement and change readiness by addressing concerns, resistance, process impacts, and adoption barriers.
- Track adoption metrics, usage trends, feedback, success stories, productivity gains, and areas requiring additional coaching or support.
- Promote a culture of responsible experimentation, continuous learning, innovation, and practical business value.
- Help teams move from curiosity to competency by identifying repeatable AI use cases that improve real work, not just theoretical understanding
Qualifications:
- Minimum Experience & Education
- Bachelor’s degree in Business, Information Systems, Technology, Data, Operations, Communications, or a related field strongly preferred; equivalent combination of education, training, and work experience may be considered.
- 5+ years of relevant experience in program management, technology delivery, digital transformation, enterprise enablement, change management, or business transformation.
- Experience leading large, complex enterprise initiatives with multiple workstreams, cross-functional teams, executive stakeholders, and measurable business outcomes.
- Experience deploying, enabling, or driving adoption of enterprise tools such as ChatGPT Enterprise, Microsoft Copilot, Google Gemini, Claude, ServiceNow AI, workflow automation platforms, or other productivity-enhancing technologies preferred.
- Experience in restaurant, hospitality, retail, consulting, operations, or corporate technology environments strongly desired.
- Proficiency with project and program management methodologies, tools, and practices, including roadmap planning, milestone tracking, risk management, dependency management, executive reporting, and change management.
- PMP, Agile, Scrum, Prosci, AI governance, AI program management, or related certifications preferred.
- Strong experience identifying, documenting, prioritizing, and translating business requirements into actionable program plans.
- Demonstrated ability to drive adoption of new processes, tools, products, and ways of working across a complex organization.
- Excellent executive communication, facilitation, storytelling, and presentation skills.
Knowledge, Skills and Abilities:
- Lead complex programs with clarity, structure, accountability, and urgency.
- Organize people and activities in a way that clearly assigns ownership, defines decision rights, tracks progress, and delivers results.
- Understand how organizations operate and get things done through both formal and informal channels.
- Adapt program management approach and leadership style based on the context, maturity, ambiguity, and constraints of each initiative.
- Translate complex AI and technology topics into practical business language.
- Build trust with executives, technical teams, business stakeholders, and frontline-facing partners.
- Influence others without direct authority
Compensation Range: $117,900.00 - $162,150.00
Red Robin is an Equal Opportunity & E-Verify Employer
