Senior Program Manager - Fleet Operations

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Commercial Fleet team at 7-Eleven manages a diverse portfolio of fleet payments and programs leveraged to drive B2B traffic to our network of over 8,000 retail fuel locations. The team also manages the 7FLEET Diesel Network, a collection of nearly 500 7-Eleven®, Speedway® and Stripes® stores meeting the needs of professional truck drivers in 26 states. The Sr Program Manager of Fleet Operations is a role focused on fleet payment execution and customer experience across our diverse network of retail fuel locations. The responsibilities require a deep understanding of our various POS configurations and payment settlement processes to ensure a positive fleet customer experience. This role works closely with many internal and external partners to act as a SME for the group on all components of fleet payment functionality.

KEY DUTIES AND RESPONSIBILITES:

• Solution driven and detail oriented with the curiosity to consider multiple possibilities to solve a problem, and the confidence to present those solutions in a clear and concise manner that promotes consensus from the team.
• Supports Fleet sales growth through the ownership of a positive Fleet customer experience from the POS on site through to payment settlement.
• Responsible for strategy, roadmap, and implementation planning of relevant POS hardware and software projects, fuel equipment, and payment processing solutions. These initiatives are to improve our ability to serve commercial customers, empower our internal sales team, and enable our 3rd party proprietary fleet card programs.
• Execute POS and fleet payment strategies across a portfolio of business that streamlines workflows and supports commercial payment innovation with RIS & DEX developments or integrations.
• Leverages industry intelligence to propose opportunities to management to improve the Commercial Fleet business and competitive position via cost savings, improved customer experience and loyalty, more competitive offerings, etc;
• Strong collaboration and teamwork skills to represent Fleet on complicated projects that deliver results.
• Own the role of SME and liaison for the Commercial Fleet department across multiple internal and external partners including IT, Digital, Treasury, Accounting, various fleet payment providers and POS vendors.

Primary Responsibilities: 1) Customer experience; 2) POS Solutions; 3) Payment processing

Top 3 Leadership Principles: 1) Customer obsessed; 2) It can be done; 3) Act like an entrepreneur.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 7+ years

SPECIFIC KNOWLEDGE AND SKILLS:

• Must be detail oriented with a passion for problem solving.
• Ability and aptitude to work within a cross-functional team at all levels of the organization with the ability to lead, influence and continuously improve processes.
• Able to confidently provide insights for improvement and offer innovative, robust and vetted solutions.
• Strong project management skillset.
• Process driven mindset and capable of prioritizing and managing multiple tasks.
• Proficiency with Salesforce or similar CRM tool.
• Meticulous attention to detail and tracking key project metrics.
• Enthusiasm for supporting projects and business priorities, bringing order and efficiency to critical initiatives.
• Must be self-motivated, technologically adept, and proficient with remote work tools (Teams, on-camera, screen share, etc);
• Stellar communication and time management skills.
• Strong teamwork skills (including but not limited to): effective communicator, proficient listener, organized, positive, trustworthy

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.