The Senior Program Manager is responsible for leading the planning, execution, and release of hardware products that secure commercial buildings. Our products include in-house designs and partner-sourced offerings branded for PDK. The qualified candidate will manage complex, cross-functional projects that span hardware engineering, supply chain, product management, and manufacturing partners.

The ideal candidate has hands-on experience in hardware product delivery timelines, hardware-adapted scrum practices, and regulatory or certification processes. Familiarity with physical access control products, including RFID readers, door controllers, smart locks, IP cameras, and intrusion systems, is strongly preferred.

You will work closely with an internal team and external manufacturers, coordinating dependencies and ensuring quality throughout the production lifecycle. This is a dedicated program management role focused on the development lifecycle of physical, manufactured products, distinct from IT infrastructure or off-the-shelf product installation project management. 

Key Responsibilities

• Program Leadership: Drive end-to-end delivery of hardware programs, ensuring scope, schedule, and quality goals are achieved.

• Planning & Execution: Collaborate with engineering to develop plans and estimates that define delivery targets for future product releases. Develop and maintain program schedules that incorporate supplier lead times and hardware-specific development milestones. Apply Scrum best practices tailored for hardware. 

• Stakeholder Collaboration: Partner with Product Managers to align roadmaps, and with Engineering teams (hardware, firmware, electronics, mechanical) to create plans and schedules. Collaborate with software Program Managers delivering SaaS products. Share schedules and status with executive management. Ensure strong cross-functional communication with operations, QA, marketing, and sales.

• Risk Management: Proactively identify and escalate risks and develop mitigation strategies across engineering, certification, supply chain, and delivery.

• Tools & Reporting: Use Jira and Confluence to track and report delivery schedules, dependencies, and risks. Create dashboards for leadership visibility.

• Supplier & Manufacturing Management: Coordinate with overseas suppliers, JDMs, OEMs, and manufacturing partners on deliverables, quality, and timelines. Oversee procurement and supply chain dependencies.

• Certification & Compliance: Support external testing and regulatory processes (e.g., FCC, UL, CE, ISO) to ensure certification and compliance.

• Continuous Improvement: Review and update internal processes for product delivery.  Foster a culture of continuous improvement by refining processes and applying lessons learned across hardware programs. 

Qualifications

• Bachelor’s degree in Engineering, Project Management, or relevant field; Master’s degree is a plus.

• Minimum 5+ years of proven program management experience within a company that designs and manufactures electronic hardware or works directly with OEM/ODM providers. Experience must include managing the design and development lifecycle of products designed from the ground up, not IT infrastructure, software, or off-the-shelf product installation. 

• Demonstrated success in leading hardware products through a formal New Product Introduction (NPI) or Phase-Gate process, including managing critical gates like Engineering Validation Test (EVT), Design Validation Test (DVT), and Production Validation Test (PVT).

• Proficiency in managing and tracking complex Bills of Material (BOMs) and Engineering Change Orders (ECOs/ECNs) throughout the product lifecycle.

• Physical access control industry experience (RFID readers, controllers, IP cameras, smart locks, intrusion systems) strongly preferred.

• Strong knowledge of hardware delivery timelines and Scrum best practices for hardware development.

• Familiarity with regulatory testing and certification processes (FCC, UL, CE, safety, compliance).

• Strong sense of ownership with a bias toward getting results while collaborating with team members.

• Proven experience working with suppliers/manufacturers and managing hardware supply chain dependencies with USA or overseas organizations.

• PMP, PgMP, or Agile certification is highly preferred.

• Skilled in Jira and Confluence, or similar, for schedule and requirements management.

• Strong leadership, analytical, and problem-solving skills with a proven track record of risk identification and mitigation.

• Excellent cross-functional communication skills across product management, engineering, operations, QA, and sales.

Benefits

• PTO, holiday and sick leave

• 401(k) with match

• Child care assistance

• Health Insurance

• Life Insurance

• Vision Insurance

• Dental Insurance

• Disability Insurance

• Health Savings Account

Location

This is an in-office position working in our PDK Headquarters in Draper, UT.

About ProdataKey

ProdataKey is a leading innovator of cloud-based access control products and services. At ProdataKey, we are passionate about creating technology to enhance the security, safety, and experience of the professionals who install electronic access control and the businesses who rely on ProdataKey each day as a mission-critical security system.

PDK is ranked among the 100 fastest-growing companies in Utah by MountainWest Capital Network. We have been in business for over ten years and are growing rapidly. We are looking for leaders to grow with us. Do you act like an owner, obsess over customers, and thrive when self-directed–PDK’s a great fit. ProdataKey offers a fun and challenging work environment where teamwork, leadership, and employee success are critical. Unlike our competitors, our customers love us because of how easy our products are to use. We are a profitable company with competitive pay and benefits in an industry with high resiliency to economic downturns.

If you have a passion for driving innovation in the access control and security industry and want to play a pivotal role in shaping the future of our product portfolio, we encourage you to apply for this Senior Program Manager position. Join our team and help us deliver cutting-edge solutions to enhance security and peace of mind for our customers.

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If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!