Position Summary
Effectual Senior Project Managers (PMs) are members of the Project Management Office (PMO) Practice within Effectual’s Professional Services (PS) organization. They are responsible for ensuring that Effectual’s customers receive exceptional service that leverages the full breadth of Effectual’s experience, expertise, and execution capabilities. Senior PMs oversee all delivery activities for their assigned engagements across the full portfolio of offerings Effectual provides and are accountable for driving successful project outcomes on time and within budget. They develop strong working relationships with customers and collaborate with Account Executives, Solution Architects, and senior members of Effectual’s PS organization to deliver consistent, high-quality results.
A Glimpse into the Daily Routine of a Senior Project Manager
Effectual Senior PMs exhibit mastery in engagement and relationship management. While they can successfully deliver short, tactical projects, they are at their best when presented with highly complex, multi-faceted engagements with significant financial implications for the customer and Effectual. Senior PMs are force multipliers who thrive working across multiple workstreams — in the weeds and at a strategic level — because this is what allows them to fully understand how Effectual is serving their customers. They are detail-oriented, and nothing that could negatively impact how Effectual is perceived or the achievement of the customer’s desired outcome goes unnoticed. The successful Senior PM quickly establishes themselves as the go-to person within Effectual — the person sought out when a project simply must go well. Critically, Effectual Senior PMs are effective leaders who influence outcomes and drive accountability without relying on positional authority.
Essential Duties and Responsibilities
Ensuring Customer Retention Through Exceptional Delivery Quality
- Champion Effectual’s Delivery Framework through effective Scrum or hybrid practices, facilitating regular collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability for timely project completion.
- Coordinating staffing of customer workstreams
- Serving as the escalation point for risk management and mitigation of customer concerns
Furthering Effectual’s Relationship with Assigned Customers
- Cultivating productive, trusted relationships with key customer executives and stakeholders
- Understand customer business priorities and objectives, and ensure that Effectual's work is focused on delivering value, driving outcomes, and supporting strategic goals
Establishing and Maintaining Excellent Customer Relationships
- Preparing, scheduling, and conducting project kick-off meetings
- Preparing and delivering weekly project status reports and conducting weekly checkpoint meetings to review project status
- Researching client questions, including technical questions and billing issues, and providing timely responses
- Communicating and negotiating adjustments to project delivery timelines; preparing and delivering change orders
Establishing and Maintaining Rigorous Project Governance and Execution
- Assess customer governance and cloud maturity, develop customized communication and governance plans to achieve engagement goals and timelines
- Allocating, scheduling, and managing project-related resources, inclusive of managing resource conflicts
- Meeting regularly with team members to review progress and holding team members accountable on task delivery timelines to ensure timeliness and accuracy
- Ensuring team members are entering time on a daily/weekly basis; reviewing and approving time submissions in a timely fashion
- Regularly monitoring project financials (total hours burned vs forecasted) and notifying PS leadership and the Account Executive of any risks to delivery timeline, budget, or scope as soon as identified
- Preparing level-of-effort (LOE) and duration estimates for review and cost estimation by PS leadership and Account Executives
Supporting Project Delivery Team Members
- Scheduling meetings with stakeholders and gathering information requested from the client in a timely fashion
- Clarifying deliverables, defining the client’s expectations, and negotiating a mutually acceptable definition of done for each project deliverable
- Mentor and coach less experienced Effectual PMs to strengthen their project delivery, leadership, and stakeholder management capabilities
Supporting Account Executives
- Notifying and inviting Account Executives to key meetings (e.g., project kickoff and close-out)
- Listening for and communicating potential opportunities for follow-on work and other opportunities
Maintaining Relationships with Third-Party Vendors and Partners
- Providing ongoing visibility into project delivery and maintaining open lines of communication, responding to questions in a timely fashion
- Build strong working relationships with partner and client delivery teams to drive seamless and effective engagement delivery
Qualifications
- Degree in Business Administration, Engineering, Computer Science, or a related field
- 7+ years as a Project Manager or similar role within a professional services or technology consulting organization
- Experience delivering complex cloud migration and technology consulting projects; demonstrated ability to manage multiple workstreams concurrently on time and within budget
- Proven ability to lead, influence, and drive accountability across cross-functional teams without relying on positional authority
- Excellent executive level and client-facing communication skills, with the ability to build rapport, manage expectations, and influence stakeholders at all levels including senior executives
- Strong business acumen, with the ability to understand client needs and align solutions to achieve their strategic objectives
- Demonstrated experience in business development, including identifying opportunities, crafting proposals, and driving revenue growth
- Knowledge of industry best practices and trends in professional services
- Proficiency in project management software and tools, including Jira and FinancialForce
Required Certifications
- AWS Certification (e.g., AWS Certified Cloud Practitioner)
- Project Management certification (e.g., PMP)
Nice-to-Have Skills and Experience
- Agile certifications (e.g., Scrum Alliance Certified Enterprise Coach (CEC), PMI Agile Certified Practitioner (PMI-ACP))
- Broader AWS certifications beyond Cloud Practitioner
- Prior experience using Jira and FinancialForce
Company Offered Benefits
Full-time employees are eligible to participate in our employee benefit programs:
- Medical, dental, and vision health insurances
- Short term disability, long term disability, and life insurances
- 401k with company match
- Paid time off (PTO) (120 hours PTO that accrue over one year)
- Paid time off for major holidays (14 days per year)
- These and any other employee benefit offerings are subject to management’s discretion and may change at any time.
Physical Demands and Work Environment
The work is generally performed in an office environment. Physical demands include sitting, keyboarding, verbal communication, and written communication. Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Salary Range for this position: $140,000-$160,000
“Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on the candidate’s skills and alignment with the role requirements.”
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity.
