Senior Project Manager

Accountabilities

End-to-end project delivery: Lead ERP and SaaS implementation projects from planning through execution and completion, ensuring deliverables meet agreed timelines, budgets, scope, and quality expectations.
Client relationship management: Build and maintain strong, long-term client relationships that support customer satisfaction, retention, profitability, and strategic business objectives.
Client expectations and issue resolution: Communicate proactively with clients, address concerns independently, navigate difficult conversations, resolve issues, and minimize escalations while maintaining trust and confidence.
Business development and upselling: Identify opportunities to expand client engagements, recommend additional services where appropriate, and strengthen relationships with customers who can serve as long-term references.
Plan-driven execution: Use project plans as the primary reference for activities, milestones, responsibilities, and timelines, ensuring assigned resources remain accountable for their deliverables and provide accurate progress updates.
Risk management: Identify potential project risks, budget overruns, delays, and deviations early, implement corrective measures, and escalate issues appropriately when required.
Financial and scope management: Maintain accurate, up-to-date project budgets and scope documentation, anticipate financial risks, manage change orders, and coordinate with internal stakeholders to ensure commercial alignment.
Stakeholder communication: Provide timely, clear, and consistent updates to clients, internal teams, and leadership regarding project progress, risks, financial performance, and outstanding actions.
Independent ownership: Proactively drive workstreams forward, anticipate project needs, follow through on commitments, and ensure open items are resolved without requiring constant supervision.
Team leadership and mentorship: Coach and mentor other project managers, share knowledge, support onboarding, and help colleagues strengthen their project delivery capabilities.
Process improvement: Lead internal initiatives to improve project management standards, documentation, tools, workflows, and delivery practices across the organization.
Cross-functional collaboration: Work closely with implementation specialists, technical teams, and other stakeholders to resolve challenges, coordinate resources, and deliver successful client outcomes.
On-site client engagement: Travel to client facilities when required, including food production and processing environments, to support project implementation, understand operational requirements, and facilitate effective delivery.
Requirements
Education: Degree in Business, Accounting, Finance, Management Information Systems (MIS), or a related field, or equivalent professional experience.
Project management experience: Demonstrated success delivering ERP or SaaS implementation projects, including complex implementations involving multiple stakeholders, technical requirements, and operational dependencies.
Proven delivery track record: Experience successfully managing at least 10 projects with budgets exceeding CAD $100,000 each, covering the full project lifecycle from planning and execution to financial management and delivery.
Complex project management: Experience with complex ERP implementations or construction projects is required. Experience managing multiple projects simultaneously is a strong asset.
Client relationship expertise: Strong experience managing client expectations, resolving issues independently, handling sensitive conversations, and preventing escalations through proactive communication and problem-solving.
Financial accountability: Proven ability to manage project budgets, anticipate financial risks, oversee change orders, maintain accurate financial reporting, and align commercial decisions with internal stakeholders.
Structured execution: Demonstrated ability to manage projects according to detailed plans, maintain accountability for milestones, identify deviations early, and implement corrective actions.
Leadership and mentorship: Experience coaching other project managers, improving team performance, and introducing tools, processes, and standards that enhance project delivery.
Communication and interpersonal skills: Excellent written and verbal communication skills, with the confidence to lead client meetings, communicate complex issues clearly, and collaborate effectively across teams.
Organization and adaptability: Strong prioritization, multitasking, and time-management skills, with the ability to manage competing demands and perform effectively in high-pressure situations.
Self-motivation and ownership: A proactive, results-oriented mindset, with the ability to work independently, anticipate needs, take initiative, and follow through on commitments.
Technology awareness: Familiarity with current technology trends and AI-powered tools. Hands-on experience with Claude is considered an asset.
Travel readiness: Willingness and ability to travel approximately 15–20% of the time and maintain a valid passport.
On-site environment requirements: Ability and willingness to access food production and client facilities that may involve prolonged standing or walking, loud noises, bright or flashing lights, stairs and ladders, and the use of protective or sanitary equipment such as hairnets, gloves, boots, shoe covers, lab coats, or coveralls.
Operational and safety awareness: Comfort working near food products, including raw meat and/or live animals, and the ability to recognize and respond appropriately to visual and auditory safety signals.
Benefits
Competitive annual salary: CAD $120,000–$150,000, based on experience, qualifications, and relevant expertise.
Performance-based compensation: Opportunity to earn additional compensation through a bonus program.
Fully remote work: Flexibility to work remotely from Canada, with travel required for client engagements.
Paid time off: Annual paid leave to support rest, personal commitments, and work-life balance.
Comprehensive health coverage: Medical and dental insurance plans.
Financial protection: Life and disability insurance coverage.
Immediate benefits eligibility: No waiting period before benefits coverage begins.
Retirement savings: Registered Retirement Savings Plan (RRSP) to support long-term financial planning.
Leadership opportunities: Take ownership of high-value implementation projects while mentoring colleagues and influencing team-wide delivery standards.
Professional development: Opportunities to strengthen expertise in ERP implementation, project leadership, client management, and emerging AI-enabled tools.
Collaborative, technology-driven environment: Work with a knowledgeable, multidisciplinary team in a growing organization that values initiative, accountability, teamwork, and customer success.
Meaningful client impact: Help food and beverage businesses improve operations through technology solutions tailored to their industry-specific needs.