Senior Project Manager - Pharmacy Software Implementation

Accountabilities

• Lead end-to-end implementation projects for enterprise and strategic customers, overseeing activities from project kickoff through go-live and transition to Customer Success.
• Serve as the primary project contact for executive customer stakeholders, providing strategic guidance, regular status updates, and timely issue resolution.
• Develop comprehensive project plans covering timelines, milestones, resources, dependencies, deliverables, and governance structures.
• Coordinate cross-functional teams across Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and third-party vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments, and key decision-making sessions.
• Proactively identify, assess, manage, and mitigate project risks, dependencies, scope changes, and escalations.
• Drive accountability across internal and external teams to ensure deliverables remain on schedule and project milestones are achieved.
• Manage multiple concurrent enterprise implementations with different levels of complexity, timelines, requirements, and stakeholder groups.
• Partner with customer leadership to understand business objectives, operational workflows, technical requirements, and organizational readiness.
• Coordinate with technical teams on integrations, data migration, networking requirements, system configuration, testing, and related implementation activities.
• Maintain accurate and up-to-date implementation documentation, project artifacts, communication plans, and governance materials.
• Monitor project health through established KPIs and provide reliable forecasts covering timelines, risks, dependencies, and resource requirements.
• Lead change management activities, including scope evaluation, impact assessment, change control, and stakeholder communication.
• Conduct post-implementation reviews and identify opportunities to improve methodologies, tools, documentation, processes, and the overall customer experience.
• Contribute to the standardization and continuous improvement of enterprise implementation processes, project templates, governance frameworks, and best practices.
• Mentor implementation team members and provide guidance on complex customer engagements and project delivery challenges.

Requirements

• Significant experience leading complex software implementations, enterprise technology projects, or similarly strategic customer-facing initiatives.
• Proven ability to manage projects from initial planning and kickoff through implementation, go-live, and transition to ongoing customer success.
• Strong project governance and program management skills, including experience developing project plans, milestones, resource models, KPIs, and risk-management frameworks.
• Demonstrated ability to manage multiple concurrent projects with competing priorities, complex dependencies, and diverse stakeholder groups.
• Strong executive-level communication skills, with the ability to present project status, risks, decisions, and recommendations clearly to senior customer and internal leadership.
• Excellent cross-functional leadership skills and the ability to coordinate teams across professional services, sales, customer success, support, training, product, engineering, billing, and external vendors.
• Strong understanding of software implementation activities, including integrations, data migration, networking, system configuration, testing, and organizational readiness.
• Proven experience identifying and mitigating project risks, managing scope changes, resolving escalations, and maintaining alignment with customer expectations.
• Strong analytical and problem-solving abilities, with the judgment to make informed decisions in complex and rapidly changing environments.
• Excellent organizational and prioritization skills, with close attention to project details, documentation, dependencies, and deadlines.
• Strong customer relationship management skills and the ability to build trust with executive stakeholders and operational teams.
• Experience with change management, post-implementation analysis, process improvement, and implementation methodology development.
• Ability to promote accountability, influence without direct authority, and drive teams toward shared delivery objectives.
• Strong mentoring and coaching abilities, with a willingness to support the development of implementation professionals.
• A proactive, adaptable, and solutions-oriented approach to complex customer engagements and enterprise technology delivery.

Benefits

• Opportunity to lead high-impact enterprise software implementations with strategic customers.
• Broad exposure to cross-functional technology, professional services, product, engineering, sales, and customer success teams.
• Opportunity to influence and standardize implementation methodologies, governance frameworks, tools, and best practices.
• Professional growth through complex customer engagements and strategic project leadership responsibilities.
• Opportunities to mentor team members and contribute to the development of implementation capabilities.
• Collaborative environment focused on customer adoption, operational excellence, continuous improvement, and successful project outcomes.
• No specific salary or benefits package was provided in the source description; compensation and benefits may vary based on the final employment package.