Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.
Konovo's solutions empower organizations to make data-driven decisions that enhance patient outcomes and streamline healthcare processes. We supply healthcare organizations with real-time access to over 2 million healthcare professionals and patients, the largest available anywhere in the world. Our 300+ employees are spread across 25 U.S. states and five countries, collaborating to support some of the largest organizations in the healthcare industry. Our customers include over 300 leading global pharmaceutical, medical device, market research agency, and consultancy companies.
As we shift to a more product and technology-driven organization our team’s work to provide best-in-class services to our customers is more important than ever before, and we are expanding our remote Client Services team in Mexico. We are seeking an experienced Senior Project Manager, Qualitative to oversee and manage the full project lifecycle - from project commission to invoice. We’re transforming as a business and in this role, you’ll get to collaborate with every function in our organization and be a connector who partners broadly to help delight customers and grow our business.
If you are a Mexico-based, client-focused, results-driven, and detail-oriented market research professional looking to make a meaningful impact, we’d love to hear from you!
How You’ll Make an Impact:
- Project Management: Lead and manage multiple global market research projects from proposal acceptance through final invoicing, ensuring projects are delivered on time, within budget, and meeting client expectations.
- Client Engagement: Serve as the primary point of contact for clients, understanding their needs, managing expectations, and providing strategic recommendations throughout the project lifecycle.
- Problem-Solving: Identify potential risks and challenges, proactively addressing issues to keep projects on track and identify growth opportunities for our business
- Bid and Proposal Development: Work closely with sales and research teams to develop competitive and compelling research proposals, pricing strategies, and project feasibility assessments.
- Quality Control: Implement best practices and quality control measures to maintain high standards in data accuracy, reporting, and client satisfaction.
- Operational Execution: Oversee all aspects of project execution, including survey programming, translations, data collection, and field reporting, ensuring high-quality deliverables.
- Budget & Financial Management: Track project budgets, manage costs, and invoicing to ensure accurate and timely financial processing.
- Cross-Functional Coordination: Collaborate with internal teams, external vendors, and stakeholders to ensure seamless execution and delivery of projects.
What We’re Looking For:
- Experience: Minimum of 5+ years of qualitative market research project management experience, in a client-facing role. Prior healthcare experience is a must.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present insights and recommendations effectively both to internal and external stakeholders.
- Client-First Mindset: Exceptional ability to build and maintain client relationships with a focus on delivering value and results.
- Technical Skills: Strong proficiency in market research tools, methodologies, and project management software (e.g., Decipher, Confirmit, Salesforce, MS applications, etc.).
- Attention to Detail: Highly organized with strong analytical skills and the ability to manage multiple complex projects simultaneously.
- Problem-Solving Ability: Adept at identifying challenges and developing creative, data-driven solutions.
- Results-Driven: Ability to work under pressure in a fast-paced environment, ensuring projects align with company and client goals.
- Education: Bachelor’s degree or equivalent experience
- AI-Enabled Tools: Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience.
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