Senior QA Engineer – ServiceNow

Accountabilities:

Define, develop, and execute comprehensive testing strategies for ServiceNow implementations, enhancements, integrations, platform upgrades, and software releases.
Create and maintain test plans, test cases, test scripts, test data, and quality documentation covering functional, regression, integration, system, end-to-end, and user acceptance testing.
Lead the design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF) to support regression testing, release validation, and platform upgrades.
Establish and promote testing standards, automation best practices, and quality gates across ServiceNow development teams.
Validate ServiceNow modules and capabilities, including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping.
Test integrations between ServiceNow and external systems using REST APIs, IntegrationHub, web services, middleware platforms, and third-party applications.
Collaborate with engineering teams to integrate automated testing into GitHub-based development workflows, source control processes, and CI/CD pipelines.
Validate code changes, update sets, application deployments, and release packages before production implementation.
Identify, document, prioritize, and manage defects through resolution, working with engineering teams to investigate root causes and prevent recurring issues.
Support release readiness assessments and ensure sufficient test coverage for platform enhancements, integrations, and defect fixes.
Validate platform upgrades, patches, releases, and configuration changes to maintain system stability and minimize business disruption.
Develop and maintain quality metrics, dashboards, and reports to track testing progress, defect trends, release readiness, and overall platform quality.
Participate in Agile ceremonies, sprint planning, release coordination, and continuous improvement initiatives.
Support performance, security, integration, and end-to-end testing activities as required.
Contribute to the testing and validation of ServiceNow AI capabilities, including Now Assist, Control Tower, and other intelligent platform features.
Requirements:
At least 5 years of professional experience in software quality assurance, quality engineering, or enterprise application testing.
Minimum 3 years of hands-on experience testing ServiceNow implementations, configurations, and platform capabilities.
Strong understanding of software testing methodologies, including functional, regression, integration, system, end-to-end, and user acceptance testing.
Practical experience with ServiceNow Automated Test Framework (ATF), including creating, maintaining, and executing automated test suites.
Experience testing ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping, or related applications.
Hands-on experience validating integrations through REST APIs, IntegrationHub, web services, and external platforms.
Familiarity with Jira, Confluence, GitHub, or similar tools for Agile delivery, defect tracking, source control, and release management.
Understanding of CI/CD pipelines, automated testing practices, and DevOps methodologies.
Knowledge of the ServiceNow application development lifecycle, including source control integration, update sets, deployment processes, and release management.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify complex issues and recommend effective solutions.
ServiceNow Certified System Administrator (CSA) certification.
ITIL Foundation v3 or ITIL 4 certification.
Experience testing ServiceNow AI capabilities, including Now Assist, Control Tower, and other platform intelligence features, is highly desirable.
Excellent verbal and written English communication skills, with the ability to collaborate effectively with global teams and stakeholders.
Strong ownership, attention to detail, and the ability to manage multiple testing activities in a fast-paced enterprise environment.
Benefits:
Flexible Working Culture: Benefit from a flexible-first working environment designed to support productivity and work-life balance.
Global Collaboration: Work alongside international teams and contribute to enterprise technology initiatives serving organizations worldwide.
Professional Development: Access mentorship, learning programs, leadership development opportunities, and educational support.
AI and Technology Exposure: Gain experience working with AI-powered enterprise platforms and innovative digital technologies.
Well-being Support: Access well-being resources and regionally tailored programs designed to support employees and their families.
Time to Recharge: Benefit from paid volunteer time and initiatives such as August Free Fridays.
Career Growth: Develop future-ready technical and leadership skills through continuous learning and professional development opportunities.
Innovative Environment: Join a collaborative technology-driven workplace focused on quality engineering, AI innovation, and continuous improvement.
Working Schedule: The position follows a shift schedule of 2:00 PM to 11:00 PM IST.