Senior Quality Assurance Administrator-1

About this role:

Wells Fargo is seeking a...

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Job Expectations:

Loan Aging

This role operates in a fast‑paced, customer‑facing, and client‑support‑driven loan environment. The individual will work within the warehouse loan system, primarily responsible for account monitoring, while maintaining direct interaction with clients.

Key Responsibilities:

Work with internal and external clients to provide ongoing, systematic updates related to aged loan portfolio monitoring.
Manage real‑time work volumes with a strong focus on accuracy, timeliness, and adherence to tight turnaround times.
Handle critical, time‑sensitive tasks where delays may have financial or compliance impact.
Adhere strictly to process controls, escalation protocols, and SLA commitments.

Required Skills & Knowledge:

Familiarity with GSE guidelines, wholesale and residential retail processes (commercial experience is also considered).
Strong Excel skills, including VLOOKUP, data validation, and data review.
Ability to work effectively in a team environment with strong written and verbal communication skills.
Proven ability to prioritize tasks in a high‑volume, deadline‑driven environment.

Pre‑Funding Loan Review

This role functions in a fast‑paced, customer‑facing, and client‑support‑based loan environment. The individual will work within the warehouse loan system, primarily reviewing loans for eligibility to the warehouse line, while working closely with clients.

Key Responsibilities:

Perform ongoing, systematic reviews of loan eligibility in coordination with internal and external clients.
Conduct pre‑funding loan reviews and communicate directly with clients regarding loans deemed ineligible for the facility.
Manage real‑time volumes with strict adherence to SLAs and quality benchmarks.
Execute critical pre‑funding tasks that directly impact funding timelines and client experience.
Escalate issues promptly and ensure resolution within established turnaround times.

Required Skills & Knowledge:

Strong understanding of mortgage documentation, including Notes, Deeds of Trust, Allonges, Endorsements, and Riders.
Familiarity with the full lifecycle of residential mortgage loans, from funding through settlement.
Knowledge of GSE guidelines, wholesale and residential retail processes (commercial experience also considered).
Strong communication skills and the ability to work collaboratively in a team environment.

Qualifications

Experience:
2–5 years of relevant experience in the areas listed below:

Extensive customer‑facing experience in mortgage or commercial lending environments.
Experience supporting new and existing account setups with a strong client‑support background.
Advanced Excel skills, including VLOOKUP, data validation, review, verification, and reconciliation.
Proficiency with Microsoft Office Suite tools.
Ability to work efficiently in a high‑pressure environment with real‑time volumes and tight SLAs.
Demonstrated initiative, attention to detail, and ability to manage critical, time‑sensitive tasks effectively.
 

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.