Senior Regulatory Affairs Manager (Consumer, Infrastructure and Connectivity)

Closing Date:

26/10/2026

Group:

Strategy and Research Group

Management Level:

Senior Associate

Job Type:

Permanent

Job Description:

Please note that this role will close at 00:01 on Monday 26 October, and therefore we advise getting your application in by no later than midnight on Sunday 25 October.

About Ofcom 

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. 
 
Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. 

About the team you’ll be a part of 

The Scotland team sits in the Strategy and Research Group (SRG) and plays a pivotal role in supporting SRG’s vision of ‘bringing the outside in’ to Ofcom. The team is part of the wider Public Policy function, which consists of the UK Public Policy Team, the Wales Nations team and Northern Ireland Nations team. 
 
The Scotland team represents Ofcom in Scotland and Scotland in Ofcom. We keep in touch with the views and opinions of citizens and consumers, the regulated industries and stakeholders more generally in Scotland, and factor these into Ofcom’s wider policy and decision-making. We do this by consulting through regular industry, government and political contact, hosting events to discuss key policy issues, and ensuring that as wide a variety of stakeholders as possible engage with our work. The team also owns and coordinates Ofcom’s formal accountabilities to the Scottish Parliament. 
 
The Scotland team deals with all aspects of Ofcom's remit and provides strategic input and advice on issues to policy and project teams across Ofcom. The experience and expertise of Ofcom's Advisory Committee for Scotland and its Content Board and Communications Consumer Panel members for Scotland also feeds into our work; and the team is the primary source of support to the Ofcom Board member for Scotland (who is appointed to the role by Scottish Ministers). 

The purpose and scope of the role 

The successful candidate will be Ofcom’s lead contact in Scotland across our consumer, telecoms, spectrum and postal duties. You will develop relationships with senior government, parliamentary and industry stakeholders in Scotland as well as lead the team’s internal engagement with colleagues in the Infrastructure and Connectivity Group and Spectrum Group. Underpinning this will be a particular focus on how we demonstrate Ofcom’s impact in Scotland, specifically on how we’re on the side of consumers and contributing to economic growth in Scotland through targeted and proportionate regulation. 

You will work closely with the newly appointed Regulatory Affairs Principal on delivery of Ofcom’s wider strategic programme, including the delivery of Ofcom’s three-year plan. You will also contribute to Ofcom’s governance in Scotland, particularly by supporting the work of the Advisory Committee for Scotland, Communications Consumer Panel and the Board Member for Scotland. 

Your key responsibilities 

• Overseeing and co-ordinating relationships with high profile stakeholders across industry, consumer groups and MSPs in Scotland to ensure Ofcom’s current UK-wide responsibilities and objectives on telecoms, spectrum, consumer policy and postal issues (and forthcoming new powers on cyber security and resilience) are fully understood. 

• Leading on Ofcom’s understanding of the consumer experience in Scotland across Ofcom’s remit, working with the rest of the Ofcom Scotland team and wider organisation to ensure we have a holistic picture of the Scottish consumer. 

• Identifying and developing opportunities for new and innovative partnerships across Scotland to help shape the future. 

• Ensuring Ofcom teams understand attitudes within the Scottish Government, the Scottish Parliament and among other stakeholder groups (including statutory consumer bodies and telecoms businesses) so that the interests of Scottish citizens and consumers are adequately reflected in our policy making and regulatory decisions. 

• Co-ordinate work on a wide range of cross-cutting policy issues as necessary, working closely with expert colleagues across Ofcom, helping develop thinking as required and appropriate.  

• Provide direction and shape policy on regulatory issues in Scotland, taking responsibility for high profile publications, including the Connected Nations: Scotland Report. 

• Contribute to Ofcom’s governance by working with the Board Member for Scotland and providing support to the Advisory Committee for Scotland (and Scotland member of the Communications Consumer Panel), preparing papers, attending, and presenting as required. 

• Collaborate with Ofcom’s Public Policy, Communications, Wales, and Northern Ireland teams to ensure a consistent approach to political engagement across the UK. 

• Prepare briefing papers and attend high-level meetings with members of the Ofcom senior management team and key politicians (and other stakeholders) as and when required, using knowledge of the wider political landscape in Scotland to help shape the agenda and manage Ofcom’s reputation. 

• Providing support to the team’s Principal on issues across Ofcom’s remit as required. 

The skills, knowledge and experience you’ll need for success 

Technical knowledge and experience 

• Experience of working in a public policy or communications environment, ideally in a Scottish context. 

• Broad knowledge of how to develop policy would be desirable, as would knowledge of the Scottish political and constitutional landscape and/or the broader consumer experience in Scotland across Ofcom’s sectors.  
• Forming Relationships: Build and nurture positive relationships with people inside and outside the organisation, with a focus on collaboration and building partnerships across Scotland’s consumer landscape. 

• Articulating Ideas: Express your ideas, thoughts and information in a clear and concise manner and contributing to telling Ofcom’s story in Scotland. 

• Scanning Horizons: Grasp the bigger picture, foresee upcoming trends and challenges, and ensure alignment between the work of the Ofcom Scotland team and the organisation’s wider strategic priorities 

• Owning Accountabilities: Take responsibility for your actions, decisions and their outcomes in working across matters relating to consumer, infrastructure and connectivity across Ofcom. 

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. 

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. 

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. 

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378. 

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. 

Whoever you are, whatever your story, you belong at Ofcom.