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Senior Renewal Operations Manager
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts.
KEY RESPONSABILITIES
- Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
- Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
- Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
- Build and optimize a renewal pacing model for the down-market segment.
- Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
- Define best-practice renewal workflows for high-volume segments.
- Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
- Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
- Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
- Establish and manage a recurring renewal operations cadence.
QUALIFICATIONS
- 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company
- Proven experience owning and building renewal operations for high-volume segments
- Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, PivotTables, and advanced formulas like Index Match)
- Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred
- Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
- Demonstrated ability to define and implement operational processes in environments where structure does not yet exist
- Able to influence and drive alignment across cross-functional stakeholders
- Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through
Pay Range US: $121,018 - $181,525 USD
Pay Range Canada: $115,642 - $173,464 CAD
The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.
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