Senior Retail Assistant

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About the role

As a Senior Retail Assistant this is your opportunity to support the day-to-day operations of a busy retail store, delivering exceptional customer service, supervising volunteers and helping drive sales through visual merchandising, promotions and online retail activities.

Reporting to the Thrift Shop Manager, this is a permanent part-time role offering 21.3 hours a week, based in Portland, VIC.

This role operates on a rotating fortnightly roster, working Monday, Tuesday and Wednesday in Week 1, and Tuesday, Wednesday and Saturday in Week 2.

How you will make an impact

• Deliver exceptional customer service while supporting the day-to-day operation of the store and creating a welcoming shopping experience.
• Assist with stock processing, merchandising, pricing and donation management to maximise sales and presentation standards.
• Support the Thrift Shop Manager in overseeing daily operations, including opening and closing procedures, cash handling and site security.
• Supervise, train and support volunteers, including onboarding, induction and day-to-day guidance.
• Oversee the online store, including product valuations, listings, pricing, postage and inventory updates.
• Act as second-in-charge, providing leadership support, maintaining operational standards and performing higher duties when required.

What you will bring

• Demonstrated retail customer service experience and the ability to work effectively within a team environment.
• Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people.
• Ability to provide guidance, address performance concerns and have accountability-focused conversations with team members and volunteers.
• Strong organisational skills, with the ability to prioritise tasks and manage competing demands.
• Experience using computers, mobile devices, software applications and social media, with online selling experience highly regarded.
• Ability to meet the physical requirements of the role, including standing for extended periods, lifting items up to 10kg and using ladders safely.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions

Compensation is in accordance with General Retail Award Level 4

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration