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USA - NY - Remote, United States of America
Remote only
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Senior Revenue Analytics Lead to join our Sales team reporting to the Senior Director, Revenue Operations. This role is a remote role based in the United States.
In this role, you’ll play a key role in shaping and scaling our GTM analytics function by building AI-enabled, self-service intelligence that drives smarter decision-making across bookings, pipeline, renewals, GRR, and customer lifecycle performance. This is a great opportunity for someone who thrives in a fast-paced, data-driven environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, and Revenue Operations. The ideal candidate brings strong skills in GTM analytics, data infrastructure and modeling, and proactive insight generation using AI-driven workflows.
What You'll Do:
Analytics COE Leadership
Lead the analytics center of excellence for Gainsight's GTM organization, with an initial focus on Sales and Customer Success
Set standards for dashboard design, metric definitions, data governance, and insight delivery across the team
Own the quality and trust of all GTM reporting, ensuring leadership can rely on the numbers without second-guessing them
Act as a mentor to peer analysts, focused on technical and business acumen, escalation support, knowledge and skills sharing
Revenue Analytics Across the Full Lifecycle
Own end-to-end analytics across bookings, pipeline health, forecasting, GRR, NRR, renewals, and customer expansion
Partner with the GTM Planning team on evolution of planning models that support AOP, quota setting, capacity planning, and scenario analysis
Deliver executive-ready dashboards and weekly/monthly/quarterly operating cadences for Sales and CS leadership
Partner with Finance on bookings-to-revenue reconciliation and board-level reporting
Proactively surface risks and opportunities, moving from answering questions to anticipating them
AI-Native Analytics Transformation
Lead the transformation from static BI dashboards to AI-enabled, self-service data exploration for GTM stakeholders
Partner with the GTM Data Architect to establish the semantic layer — the business-side definitions of ACV, GRR, pipeline, and churn that enable reliable AI querying
Design and deploy AI-powered analytical workflows including natural language querying, anomaly detection, and proactive insight surfacing
Enable Sales and CS leaders to query data independently without routing every question through the analytics team
Stay current on the evolving landscape of AI analytics tooling and bring forward recommendations
Stakeholder Partnership
Serve as a trusted analytical thought partner to Sales VPs, CS leadership, and RevOps
Translate complex data into clear business recommendations, connecting the numbers to the "so what"
Support strategic planning processes including territory design, AOP, and Rules of Engagement
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
7+ years in GTM analytics, Revenue Operations analytics, or BI roles supporting Sales or CS at a B2B SaaS company required.
Deep fluency across the full SaaS revenue lifecycle, bookings, pipeline, ARR, GRR, NRR, renewals, and customer health
Hands-on experience owning and governing a BI environment, not just consuming dashboards but building, maintaining, and improving them
Strong experience with modern BI tools (Sigma Computing highly preferred; Looker, Tableau, or similar accepted)
Experience with cloud data warehouse environments (Snowflake preferred; BigQuery or Redshift acceptable; not responsible to build pipelines but will need to understand the data model and work confidently within it)
Proven ability to define and govern business-critical metrics and translate business logic into data structures others can rely on
Actively utilize AI tools to enhance analytics workflows, not just awareness but hands-on use
Strong stakeholder communication skills, comfortable presenting to and pushing back on senior leaders
Nice-to-have skills:
Experience with Gainsight as a CS platform (understanding of health scores, renewal workflows, and the data it produces)
Familiarity with dbt or SQL-based data modeling
Experience in a PE-backed or board-reporting environment
Exposure to CPQ workflows and subscription data
Experience with common sales-tech vendors across conversational intelligence, forecasting, and sales engagement workflows (e.g. Gong.io, SalesLoft, Clari, Kluster or similar)
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $105,000 – $115,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.