Senior Revenue Operations Manager

Accountabilities

• Build the foundational Revenue Operations infrastructure, including dashboards, reporting, processes, data standards, and remediation plans for identified gaps.
• Own relationships with revenue technology vendors and manage tools and integrations across platforms such as Salesforce, Gong, and ChiliPiper.
• Establish data quality standards, access controls, governance practices, and reliable reporting frameworks.
• Conduct ongoing process and data gap analysis and implement practical improvements that support long-term scalability.
• Build capacity and territory models, define attribution frameworks, and map the revenue technology stack and its integrations.
• Operationalize Customer Success processes covering customer health, churn prediction, renewal workflows, escalation paths, and expansion playbooks.
• Establish clear rules of engagement between Sales and Customer Success for complex go-to-market motions.
• Build the infrastructure for a scalable enablement function, including topics, processes, and scheduling.
• Develop tracking and reporting for strategic and payment partner merchants that are critical to net revenue retention.
• Analyze win/loss performance, deal cycle length, seasonality, retention, segmentation, and customer trends to inform revenue strategy.
• Support capacity planning, territory planning, quota setting, and compensation administration using data-driven models.
• Support pricing and packaging changes through appropriate analysis, tracking, and reporting.
• Facilitate mid-funnel pipeline reviews and Sales and Customer Success quarterly business reviews.
• Identify GTM and Customer Success inefficiencies through data analysis and develop actionable improvement plans.
• Build merchant health scoring, expansion potential tracking, and red-to-green workflows.
• Develop executive and management reporting that provides visibility into pipeline health, forecasting accuracy, performance against targets, and actionable insights for revenue teams.
• Establish forecasting processes capable of delivering predictable results within approximately ±10% over time.
• Build a scalable enablement foundation within the first year and continuously improve the operating model as the business grows.

Requirements:

• 6–8+ years of relevant Revenue Operations experience, including experience building a RevOps function from scratch or significantly resetting an existing foundation.
• Strong analytical and data-driven mindset, with the ability to identify missing data, determine how to obtain it, and turn it into useful business insights.
• Hands-on Salesforce expertise, including experience with flows, integrations, and revenue-related workflows.
• Strong technical comfort working with data, including tools or languages such as SQL or Python.
• Broad understanding of the Revenue Operations technology landscape and sound judgment when evaluating tools, integrations, and scalable solutions.
• Experience with forecasting, pipeline analytics, territory planning, capacity modeling, quota setting, compensation administration, and revenue reporting.
• Ability to use data to challenge assumptions, surface trade-offs, and support difficult or high-impact business decisions.
• Demonstrated ability to use AI practically in a professional environment, with concrete examples of how it has improved workflows, analysis, or decision-making.
• Pragmatic and intentional approach, balancing immediate operational fixes with sustainable long-term system design.
• Strong understanding of Sales and Customer Success operations, including customer health, retention, expansion, and revenue performance.
• Ability to partner effectively with revenue leaders and communicate complex, data-backed insights clearly to executive stakeholders.
• Comfortable working independently, taking significant ownership, and operating in an environment where processes and systems are still being established.
• Strong communication, problem-solving, and stakeholder management skills.

Benefits:

• Salary range of $140,000–$200,000 USD, with compensation paid in local currency regardless of location.
• Compensation may exceed the stated range in some cases based on experience, qualifications, and potential contribution.
• Fully remote work environment.
• Open vacation policy.
• Country-specific benefits packages.
• Opportunity to build a Revenue Operations function and its foundational systems from the ground up.
• Significant ownership and influence as a senior individual contributor.
• Direct partnership with Sales and Customer Success leadership.
• Exposure to strategic revenue planning, analytics, GTM operations, customer success, and executive decision-making.
• Opportunity to shape scalable processes, systems, and data infrastructure supporting international growth.
• The role is currently prioritizing candidates residing in the Americas, Europe, or Africa.