252 rooms | 10,119 sq. ft. meeting/event space.
Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations.
Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers.
JOB DESCRIPTION
Job Title: Senior Sales Manager
Department: Sales and Marketing
Supervision Exercised: N/A
Supervision Received: Director of Sales and Marketing or Director of Sales
JOB SUMMARY
The Senior Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Senior Sales Manager will assist the sales and catering team in meeting or exceeding the hotel’s budgeted financial targets. The Senior Sales Manager is also responsible for meeting their assigned monthly sales goals.
MINIMUM REQUIREMENTS
Education
- College Degree or High School Diploma with related experience
Experience
- Minimum of 3+ years of past sales experience preferred
- Experience in a similar size and quality hotel preferred
Skills and Knowledge
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Must be able to read, write, an understand English
- Excellent verbal and written communication skills including leading and participating in formal presentations
- Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal
- Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
- Advanced knowledge of market trends, competition and key customers of the hotel
- Advanced knowledge of sales skills and revenue management
- Ability to train and motivate peers
- Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position
- Ability to work as part of a team
- Strong desire to deliver high quality of customer service
- Detail oriented and organized as it pertains to accuracy and efficiency
- Good personnel and management and organizational skills
JOB DUTIES
·Assist sales and catering team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel
- Effectively communicate with Director of Revenue and Director of Sales to review opportunities that impact revenue goals
- Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
- Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
- Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads
- Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
- Arrange site inspections of the hotel for new accounts
- Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects
- Respond to all sales inquiries within 24 business hours
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Responsible for negotiating sales contracts and the implementation and set up as required
- Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling
- Assist in the development of the annual budget and quarterly owner reviews
- Participate in management meetings to discuss budget, forecast and rate
- Be actively involved with assisting the Sales leader in any training, mentoring, strategy development, implementation, and execution within the sales department
- Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction
- Participate in hotel weekly staff meeting, if applicable
- Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
- Other duties as assigned
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
