Job Description:
Senior Sales Operations Specialist – Pamplona, Spain
Job Summary:
As a Senior Sales Operations Specialist, you will leverage your customer service, sales support, and RFP experience to drive business success. This role supports the Sales team by developing RFP responses and proposals, maintaining the CRM system, and serving as a liaison between Sales, customers, and internal stakeholders. Occasional travel and evening or weekend work may be required.
Key Job Responsibilities:
- Under minimal supervision, this position is responsible for supporting the Sales team by creating RFP responses, proposal creation, quoting and maintaining the CRM system at an entry level. Tasks are primarily routine in nature and provide efficiency gains to the larger functional organization.
- As a member of a larger team, takes direction from outside Sales, Engineering, Logistics and higher-level Associates in order to complete tasks and achieve objectives.
- Work in a team responsible for sales quotations, CRM data integrity, and coordinating Tasks for Engineering.
- Facilitate the processing and execution of complex change order in a multi-functional team.
- Coordinate with Sales, Finance, Analytics, Civil Engineering, Applications Engineering, and Demand Planning to define Applied Inventory Value (AIV) for Safe Harbor initiatives.
- Develop proficiency in quoting across all global regions.
- Participate in weekly meetings with their Sales counterparts to manage priorities and ensure deadlines are met for customer quotations.
- Coordinate with Civil Engineering, Applications Engineering, Project Management, Order Fulfillment, Finance, Logistics, Service, and Procurement teams in-house and in the field to facilitate accurate utility scale project and spare parts quotations.
- Review RFPs and create RFP response Tasks for Sales, Engineering, and Logistics.
- Exhibits advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to develop, resolve complex models and procedures.
- Provides solutions to issues in creative and effective ways.
- Understands the interrelationships of different disciplines.
- Directs the application of existing principles and guides development of new policies and ideas.
- Prompt response to Sales and customer emails or phone inquiries.
- Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
- Adapts style to differing audiences and often advises others on difficult matters.
- Understands and works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
- Determines methods and procedures on new assignments.
- Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results.
- Work is reviewed upon completion and is consistent with departmental objectives.
- Networks with key contacts outside own area of expertise.
- Adapts style and uses persuasion in delivering messages that relate to the wider firm business.
- Frequently advises others on complex matters.
- May be accountable through team for delivery of tactical business targets.
- Ability to occasionally travel and attend Sales events or exhibits.
- Other duties as assigned.
Qualifications:
- High school diploma or GED
- 3+ years hands on computer experience with Microsoft Office
- 3+ years of experience in sales, sales support, or customer service
- 2+ years sales RFP and proposal creation experience
Preferred qualifications:
- Associate’s or Bachelor’s degree in a business discipline
- Basic familiarity with the solar or renewables industry
- Experience with Salesforce and SAP
- Strong communication, organizational, math and analytical skills
- Expert level skills in Excel
- Proficiency speaking, reading, writing, and understanding English
- Proficiency with a second language
- Self-motivated and detail-oriented with commitment to customer service
- Ability to work across multiple organizations in a fast paced, smaller company environment
- Ability to work as part of a team as well as independently
- High level of integrity and work ethic
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