Senior Salesforce Administrator

Accountabilities:

As Senior Salesforce Administrator, you will own platform performance, technical standards, and continuous improvement while supporting business growth and user adoption. Your responsibilities will include:

• Design and optimize Salesforce solutions: Build and maintain complex Salesforce configurations, custom objects, scalable data models, and advanced automation using Salesforce Flow and Apex triggers.

• Manage user access and security: Design and maintain role hierarchies, sharing rules, permission sets, and field-level security. Conduct regular security audits and ensure compliance with data governance and privacy requirements.

• Establish data governance standards: Define data quality frameworks, master data management practices, migration strategies, and archival processes to maintain accurate, consistent, and compliant information.

• Develop reporting and analytics: Create advanced reports, dashboards, and analytics solutions using Salesforce reporting tools and CRM Analytics. Collaborate with business intelligence teams to incorporate insights from Tableau and support executive decision-making.

• Manage enterprise integrations: Partner with integration specialists to design and maintain connections between Salesforce and ERP, CPQ, marketing automation, and other enterprise systems using APIs, middleware, and iPaaS solutions.

• Lead technical delivery and mentorship: Guide junior administrators and developers, conduct code reviews, establish best practices, and encourage continuous technical improvement.

• Coordinate releases and deployments: Oversee sandbox strategy, release planning, testing, production deployments, and change management. Promote DevOps practices and CI/CD pipelines to improve deployment quality and reliability.

• Drive training and adoption: Develop training programs, documentation, and self-service resources for end users and power users to strengthen platform proficiency and adoption.

• Manage vendors and external partners: Maintain relationships with consulting partners and third-party providers, evaluate AppExchange solutions, and oversee vendor implementations.

• Promote innovation: Monitor Salesforce product developments, AI capabilities, Agentforce, and emerging technologies. Identify opportunities to improve automation, efficiency, and the overall user experience.

• Lead cross-functional initiatives: Translate business needs into technical recommendations, facilitate workshops, align stakeholders, and deliver projects within agreed timelines and budgets.

• Support operational and strategic priorities: Balance platform reliability, scalability, security, and innovation while aligning Salesforce capabilities with broader organizational objectives.

Requirements:

The ideal candidate brings extensive Salesforce administration experience, strong technical depth, and the leadership skills needed to manage enterprise-scale solutions. Required qualifications include:

• Professional experience: At least 7 years of progressively responsible experience as a Salesforce Administrator, including a proven track record of leading large-scale implementations, migrations, or platform transformations.

• Required certifications: Salesforce Platform Administrator and Platform Administrator II certifications.

• Additional certifications: Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Platform Developer certification is strongly preferred.

• Salesforce technical expertise: Expert knowledge of Salesforce configuration, automation with Flow, security models, data management, and enterprise architecture best practices.

• Development capabilities: Experience with Apex, Visualforce, Lightning Web Components, and SOQL, along with an understanding of REST and SOAP APIs, web services, and integration patterns.

• Data governance and compliance: Knowledge of data quality management, migration, archival strategies, access controls, and relevant privacy and compliance requirements.

• Leadership and strategic thinking: Demonstrated ability to lead technical initiatives, mentor colleagues, influence stakeholders, and communicate effectively with senior and executive leadership.

• Communication and collaboration: Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences, facilitate workshops, and build consensus across departments.

• Project and organizational management: Strong planning and prioritization skills, with the ability to manage multiple initiatives, coordinate cross-functional teams, and deliver results on time and within budget.

• Analytical problem-solving: Strong troubleshooting and analytical capabilities, with a data-driven approach to identifying issues and designing scalable solutions.

• Adaptability and innovation: Comfortable working in a dynamic environment, responding to changing business needs, and proactively identifying opportunities for improvement.

• Continuous learning: Commitment to staying current with Salesforce innovations and industry trends, ideally demonstrated through active participation in Trailhead, user groups, or industry events.

Preferred additional skills and experience include:

• Salesforce Field Service.

• Salesforce OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures.

• Salesforce Revenue Cloud and CPQ implementation or administration.

• DevOps tools and methodologies, such as Gearset, GitHub, and comparable CI/CD platforms.

• Data warehousing platforms, including Snowflake, Amazon Redshift, or similar technologies.

• SQL and database management.

• Business intelligence tools such as Tableau and Power BI.

• Salesforce Einstein AI and Agentforce capabilities.

• Industry-specific Salesforce solutions, such as Manufacturing Cloud or Financial Services Cloud.

• Agile, Scrum, or other project management methodologies.

Additional role requirements:

• Location: The position is based in Austin, Texas. It will begin remotely, with the expectation that the successful candidate can transition to a hybrid schedule at the Austin facility in the future.

• Travel: Ability to travel up to 15% to company facilities, supplier sites, compliance audits, or conferences.

Benefits:

• Competitive benefits package: A comprehensive benefits offering designed to support employee well-being, professional growth, and long-term success.

• Professional development: Opportunities to expand technical expertise, contribute to strategic initiatives, and support ongoing innovation.

• Career growth: An opportunity to take ownership of enterprise Salesforce capabilities and mentor other technical professionals.

• Flexible start: The role begins remotely, with a future transition to hybrid work at the Austin, Texas facility.

• Meaningful impact: The opportunity to contribute to complex electrical distribution and power infrastructure solutions serving major industries.