Senior Salesforce Administrator, GTM Systems

Accountabilities:

• Own the end-to-end configuration and administration of Salesforce CPQ, including product rules, price rules, bundles, approval flows, and related processes.
• Manage quote-to-cash workflows, including contract generation and integrations with electronic signature platforms.
• Act as the primary point of contact for CPQ users, resolving issues, providing guidance, creating documentation, and enabling stakeholders to use the platform effectively.
• Own the requirements intake process for Salesforce administrative requests, gathering business requirements, assessing complexity, and routing or prioritizing work appropriately.
• Resolve low-complexity Salesforce configuration requests directly to accelerate delivery and prevent straightforward requests from unnecessarily entering the broader backlog.
• Translate ambiguous business requests into clearly defined, actionable requirements and tickets that can be efficiently executed.
• Collaborate with Sales Operations, Marketing Operations, RevOps stakeholders, and other Salesforce administrators to move requests from initial intake through resolution.
• Apply and expand AI-assisted tools to improve requirements gathering, documentation, scoping, and overall administrative efficiency.
• Continuously identify opportunities to simplify Salesforce processes, improve quote-to-cash workflows, and enhance the experience of internal users.
• Own assigned processes from initial request through completion while maintaining strong communication, documentation, and quality standards.

Requirements:

• 3–5 years of hands-on Salesforce Administration experience, including production-level Salesforce CPQ configuration.
• Salesforce Administrator certification is required.
• Demonstrated expertise configuring Salesforce CPQ, including product rules, price rules, bundles, and approval workflows.
• Practical experience with quote-to-cash processes and contract/e-signature solutions such as DocuSign or SpotDraft.
• Strong requirements-gathering and scoping capabilities, with the ability to turn incomplete or ambiguous requests into clear and actionable requirements.
• Experience owning administrative processes end-to-end, including intake, assessment, prioritization, routing, implementation, and resolution.
• Strong understanding of Salesforce declarative configuration, with experience in areas such as Flow, validation rules, and permission sets considered an advantage.
• Experience supporting Sales, Marketing Operations, Revenue Operations, or similar business stakeholders is preferred.
• Salesforce CPQ Specialist certification or experience with alternative CPQ platforms such as Nue.io, Conga, or DealHub is a plus.
• Demonstrated ability and willingness to use AI-assisted tools to improve productivity, requirements analysis, documentation, and solution design.
• Strong communication, organization, stakeholder-management, and problem-solving skills.
• Bachelor's degree or equivalent professional experience is preferred.

Benefits:

• Competitive annual base salary of $133,900–$192,500 USD, depending on skills, experience, qualifications, and geographic location.
• Potential eligibility for bonus or incentive compensation.
• Potential equity participation.
• Comprehensive benefits package.
• Opportunity to work in a role where AI-assisted technology is actively incorporated into day-to-day workflows.
• Broad cross-functional exposure across Sales Operations, Marketing Operations, Revenue Operations, and Salesforce administration.
• Opportunity to take ownership of a critical CPQ and Salesforce intake function and make measurable improvements to business processes.
• Inclusive workplace committed to equal employment opportunity and a diverse workforce.