FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
The Salesforce Senior Administrator is a platform expert and collaborative problem-solver at the intersection of technical delivery and business enablement. This person configures complex solutions independently while partnering with non-technical stakeholders to define, articulate, and prioritize needs.
Created to support FICO's Legal team, the role centers on our Salesforce-based Contract Lifecycle Management solution powered by Conga. Legal needs a trusted partner who can translate process challenges into well-architected solutions, write requirements, evaluate options, and guide work through Agile delivery. In practice, this means owning tickets spanning technical configuration and business analysis: gathering context, facilitating conversations, drafting requirements, and bridging Legal's needs with the broader GTM Systems team.
Success requires initiative, accountability, strong communication, and the ability to manage competing priorities. Enthusiasm for AI tools, including Claude Enterprise, will set you apart.
What You’ll Contribute
- Serve as the primary Salesforce and CLM subject-matter expert and hands-on builder for FICO's Legal team, owning the full cycle from stakeholder discovery and requirements through configuration, testing, and deployment, including spike tickets end-to-end.
- Help Legal stakeholders define and articulate their needs: leading discovery sessions, documenting requirements, drafting user stories and acceptance criteria, and owning the build through to delivery.
- Design, configure, and deliver Salesforce and Conga CLM solutions including flows, automation, object and page layout design, permission and security model changes, and CLM template and workflow configuration; build POCs to evaluate feasibility and present options before committing to full builds.
- Manage and support the CLM backlog in partnership with Legal stakeholders and the Scrum Master: grooming enhancements, triaging and troubleshooting defects, and balancing quick wins against larger initiatives.
- Serve as the first line of support for Salesforce and CLM-related questions and issues from the Legal team.
- Partner with cross-department stakeholders and internal IT counterparts on process and system improvements spanning Salesforce Sales Cloud, Conga CLM, and related enterprise platforms.
- Investigate and evaluate AI-powered legal intelligence requirements for potential integration with FICO's CLM and Salesforce environment, providing recommendations to leadership.
- Participate in sprint planning, stand-ups, and retrospectives as an active member of the Agile Delivery Team; author and manage work items in Jira.
- Use Gearset, DemandTools, and FICO's CI/CD processes to manage deployments, sandbox environments, change governance, and CLM data; actively leverage Claude Enterprise and FICO's AI tools to accelerate work and model strong AI habits for the team.
What We’re Seeking
- Salesforce Certified Administrator (current certification required); additional certifications such as Platform App Builder, Sales Cloud Consultant, or other Salesforce credentials strongly preferred.
- Hands-on Salesforce administration experience with demonstrated ability to design and implement solutions independently; strong subject-matter expertise in Sales Cloud including Account and Contact Management, Opportunity Management, Reporting and Dashboards, data structures, security models, permission sets, and profiles.
- Experience with Conga CLM (formerly Apttus CLM), configuring contract templates, clause libraries, workflow/approval processes, and supporting end-users through contract lifecycle workflows.
- Business analyst experience facilitating requirements-gathering sessions with non-technical stakeholders, translating business needs into clear solution designs, and documenting requirements in a format ready for development.
- Experience working with Agile methodologies; familiarity with authoring and managing user stories and acceptance criteria in Jira or a similar Agile toolset.
- Strong testing discipline, including the ability to design test plans, execute regression testing, and coordinate user acceptance testing with business stakeholders.
- Excellent communication skills with the ability to facilitate meetings, translate fluently between technical and non-technical audiences, and manage concurrent priorities with strong attention to detail and follow-through.
- Experience in AI-powered legal intelligence platforms such as Harvey or Ivo, enterprise AI tools such as Claude Enterprise, and/or Salesforce DevOps tooling such as Gearset are strongly preferred.
- Familiarity with Salesforce Revenue Cloud, Experience Cloud, Agentforce, Einstein AI, integration middleware (Informatica or OIC), with a background in Legal, Procurement, or Contract Management is preferred.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $105,000 to $165,000 with this range reflecting differences in candidate knowledge, skills and experience.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
