About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary:
The Senior Salesforce Developer is responsible for maintaining, growing, and continuously improving GLIDE’s Salesforce ecosystem, including platform maintenance, enterprise-wide workflow automation, and data system integrations to support data dashboards/business intelligence for continuous improvement. This is a highly technical, hands-on role. The ideal candidate is a strong workflow automation analyst and builder with a proven track record of success as a Salesforce platform, workflow, or integration engineer. This position is essential to leading GLIDE’s technology infrastructure innovations.
Essentials Duties and Responsibilities
- Serve as the portfolio manager and lead administrator of GLIDE’s Salesforce Ecosystem (platform, workflows, integrations, data governance); drive system security, monitoring, performance, scalability, and continuous improvement; lead GLIDE’s Salesforce team.
- Lead the design, configuration, and implementation of Salesforce solutions, including workflow analysis, automation improvements, and optimization; serve as project manager for approved initiatives.
- Build, maintain, and continuously improve workflow automation, efficiency, and interoperability across programs and reporting; serve as project manager for upgrades and new workflow implementations.
- Translate manual and/or low-tech processes into scalable, efficiently automated solutions; evaluate and refactor legacy configurations and automations. Perform data mapping, transformation, and migration.
- Design and implement integrations between Salesforce and other systems. Build and manage API integrations using REST services, webhooks, and middleware tools; ensure secure, reliable integrations with proper authentication and error handling.
- Manage data synchronization strategies and system-of-record definitions; develop and maintain scalable data models; develop and enforce data governance.
- Write clean, maintainable code and proper workflow/project documentation. Customize Salesforce applications and implement complex workflows. Develop/maintain Apex test classes for system reliability.
- Monitor system performance and proactively resolve issues; identify and reduce technical debt through continuous improvement.
- Advise leadership using written, executive-ready one-pagers and proposals; provide technical guidance to staff and vendors; manage vendor relationships and oversee vendor projects.
- Stay current with Salesforce platform updates and integration best practices.
- Support occasional evening or weekend work for deployments or critical issues.
Required Qualifications
- 4+ years of Salesforce experience with workflow automation and integrations.
- Expert workflow analysis and salesforce automation skills.
- Excellent project manager & technology builder with strong problem-solving and communication skills.
- Ability to manage multiple priorities in a fast-paced environment, strategically plan and implement projects on-time and on-budget; excellent project management, stakeholder engagement, and documentation.
- Strong communication (written and oral) and interpersonal skills; staff mentor.
- Exceptional interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work.
- Highly self-motivated and self-directed; ability to work both independently and collaboratively, applying sound analytical judgment in all contexts.
- Experience with Salesforce Flow and Apex development; experience building API integrations (REST).
- Strong understanding of data modeling and system architecture, commitment to data governance, KPI reporting, systems documentation, and version control.
Preferred Qualifications
- Experience in nonprofit or mission-driven environments.
- Experience with enterprise-wide software system upgrades.
- Familiarity with Salesforce Nonprofit Cloud (NPC)/Agentforce and/or Nonprofit Success Pack (NPSP).
- Experience with Lightning Web Components (LWC) and JavaScript, middleware tools (MuleSoft, Workato, Zapier), and reporting tools (Power BI, Tableau).
- Salesforce certifications strongly preferred.
Physical Requirements
- Ability to work on a computer and see details of objects at close range.
- Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.
