Job Title
Senior Service Account Manager
Job Description
As Senior Service Account Manager /you make the difference for the customers assigned to you and new customers! Your motivation and drive is to manage and further develop the service contracts of a dedicated set of customers, to improve their competitive position and customer loyalty as well as our profitability.
What will you be doing?
- You take a leading role in ensuring that knowledge gained from establishing new implementations and contracts is properly embedded within the organization.
- You drive customer readiness and act as the subject-matter expert within your peers, coaching and guiding colleagues in the transition from a project- to a service organization.
- You are responsible for ensuring effective supplier selection within the commercial and project organizations and advise colleagues on supplier performance and business impact.
- You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation
- Being in close contact with your customer, you can identify and generate opportunities which benefit both our customers as well as TAL
- You are “a spider in the web” and will be working closely with (amongst others):
o Your customers
o Your direct colleagues to continuously learn and improve
o Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande.
o Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration
o Our project execution organization in ensuring proper execution of (service) projects and handover to your customer
o Our service excellence organization to ensure organizational and customer readiness
Responsibilities
- Acting as the client's representative within the internal organization and acting as the TAL’s representative at your customers
- Responsible for customer service execution and stakeholder/escalation management
- Implementing, managing, analyzing and optimizing service accounts for which you hold P&L responsibility
- Identifying, generating and selling new opportunities
- Ensuring customer readiness with implementation of processes and tools for high technological solutions (from low knowledge level to sell reliant customers)
- Ensuring operational readiness through seamless transition from project phase to the service organization
- Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers
- Monitoring a proper planning and execution of service requests and initiate improvements if necessary
- Further improving contract management processes
What do we ask from you?
- Relevant working experience in a (service) operations and / or commercial environment
- Since you will be in frequent contact with internal and external customers and building up long-term relationships, it is essential to have good communication skills (both English and Dutch) and some logistical and technical insight (preferably also IT related), so you understand the client and TAL's operational processes
- Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in our international environment
- You have good negotiation and influencing skills in order to convince others to do what is best for our customers
- As we operate in an international environment but specifically assigned in our Benelux region, you don’t mind travelling (by car, up to 40%).
- Flexible as a team player and part of the customer emergency standby
About the team
You are part of the BeNeLux region within the TAL Service Operations organization. The BeNeLux service region is the biggest region within the customer center and is responsible for serving approximately 60 customers. You will report to the Service Manager for the Service Account Managers and Support Office.
What do we offer?
In the challenging and responsible position of Business Service Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary. Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary you’ll receive the following secondary benefits:
- A Short Term Incentive plan
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- Flexible working hours.
- A hybrid workplace (40% working from home and 60% in the office).
- Commuting allowance, including full reimbursement of travel by public transport.
- Working from home allowance.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centers with a gym, physiotherapists and occupational therapists.
- Vanderlande Academy and training facilities to boost your skills.
- A variety in Vanderlande Network communities and initiatives.
- And a great company restaurant and coffee bar with barista.
Your application
If the role of Business Service Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter.
For more information on the position, please contact rianne.koers@vanderlande.com until 26.10.2026 and anissa.bejaoui@vanderlande.com from 26.10.2026 on.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
