This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ServiceNow Developer based in India.
This is an exciting opportunity for an experienced ServiceNow professional to design, develop, and optimize enterprise solutions across a fast-paced IT Applications environment.
You will translate complex business requirements into scalable, well-architected ServiceNow solutions that improve efficiency and user experiences.
The role combines hands-on development, integrations, workflow automation, platform maintenance, and continuous improvement.
You will work across ITSM and other ServiceNow products while contributing to sustainable architecture and high-quality engineering practices.
Collaboration with stakeholders, code reviews, testing, incident management, and platform health will be central to your responsibilities.
You will also mentor colleagues and help introduce innovative, AI-enabled approaches to streamline workflows and business processes.
This role offers strong opportunities to deepen your ServiceNow expertise while making a meaningful impact across enterprise technology operations.
Accountabilities
- Develop, test, document, and maintain custom ServiceNow applications, integrations, features, and data migrations.
- Translate business requirements into scalable, maintainable solutions that make effective use of the ServiceNow platform.
- Design reusable workflow frameworks and identify opportunities to automate and improve manual processes.
- Participate in code reviews, applying appropriate design patterns and maintaining high standards for code quality, security, and test coverage.
- Execute test plans and support quality assurance throughout development, testing, deployment, and release activities.
- Collaborate closely with developers, business stakeholders, and other technology teams to ensure effective delivery across the full development lifecycle.
- Provide detailed estimates, work breakdown structures, and technical input for assigned projects and development tasks.
- Manage incidents according to published SLAs, perform required maintenance, and address issues affecting platform stability and health.
- Support ServiceNow upgrades, version control, update sets, and remediation of skipped updates.
- Mentor and advise team members while contributing to a flexible, proactive, and collaborative engineering environment.
- Explore and apply AI technologies to improve decision-making, automate workflows, increase efficiency, and support better business outcomes.
Requirements
- Bachelor’s degree in Computer Science or equivalent professional experience, with typically 5+ years of IT Service Management or ServiceNow experience.
- At least 3 years of software development experience and 2 years of hands-on ServiceNow application development.
- Strong knowledge of the ServiceNow platform and the Common Service Data Model (CSDM).
- ServiceNow Certified Systems Administrator (CSA) certification is required.
- ServiceNow Certified Application Developer certification is required.
- At least 2 years of experience writing JavaScript, including building reusable, lightweight code and comprehensive automated tests.
- Hands-on experience implementing at least one ServiceNow module such as ITSM, CMDB, HR, or Employee Center Pro.
- Experience developing and integrating REST and SOAP APIs.
- Experience with ServiceNow version control, update sets, upgrades, and skipped-update remediation.
- Strong understanding of SDLC methodologies, including Agile, Scrum, Kanban, or Scaled Agile.
- Strong problem-solving, communication, collaboration, and stakeholder-management skills.
- Security-minded approach with a solid understanding of software vulnerabilities and secure development practices.
- Demonstrated ability to work independently, take initiative, and develop creative solutions to complex technical challenges.
- Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, and business outcomes.
- Experience mentoring or supporting other technical team members is highly valuable.
- Bonus experience includes HAM/SAM, Now Assist, Virtual Agent, Employee Center Pro, HRSD, SecOps, GRC/IRM, or Environmental, Health & Safety Management.
- Additional certifications such as a ServiceNow Certified Implementation Specialist or ITIL V3/V4 Foundation are advantageous.
Benefits
- Competitive compensation and equity opportunities.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holiday allowances to support time away and recharge.
- Paid parental and adoption leave.
- Professional development opportunities for employees at all career levels.
- Employee networks, geographic community groups, and volunteer opportunities.
- A collaborative environment designed to encourage connection, innovation, and professional growth.
- Opportunities to work with modern ServiceNow technologies, automation, and AI-enabled solutions.
- Remote work flexibility, supporting an autonomous and adaptable working environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
