Senior ServiceNow Developer

M9 Solutions is seeking a Senior ServiceNow Developer to work onsite in support of a government contract for a client located in Chantilly, VA. An active Top Secret clearance is required.

Responsibilities

• Technical Solution Design & Advanced Development
  • Design, build, and customize ServiceNow applications and modules (e.g., ITSM, ITOM, HRSD, CSM) using advanced scripting (JavaScript, GlideRecord, GlideSystem, Business Rules, Client Scripts, Script Includes).
  • Develop and enhance Service Portals using HTML, CSS, AngularJS, and Bootstrap.
  • Translate business concepts and functional requirements into robust, scalable technical designs and implementation plans.
  • Troubleshoot complex technical issues, perform root-cause analysis, and implement effective performance optimizations.
• System Integration & Architecture
  • Architect and implement secure integrations between ServiceNow and external third-party systems using REST, SOAP, JSON, XML, and Integration Hub.
  • Maintain data integrity and mapping during integrations, ensuring optimal system performance and minimizing technical debt.
  • Assist in defining and maintaining the platform's long-term architectural roadmap.
• Code Quality & Mentorship
  • Conduct rigorous code reviews for peer and junior developers to ensure adherence to ServiceNow best practices, security standards, and internal guidelines.
  • Mentor and guide junior developers and administrators, fostering a culture of continuous technical learning and high-quality delivery.
  • Act as a technical escalation point for complex development challenges.
• Change Governance & Deployment
  • Participate in the Configuration Control Board (CCB) as a technical Subject Matter Expert (SME) to evaluate the technical feasibility and impact of proposed changes.
  • Manage complex deployments using Update Sets, CI/CD pipelines, and ServiceNow Application Repository, ensuring smooth transitions from lower environments to Production.
  • Ensure all development work follows defined change governance, compliance, security, and architectural standards.
• Technical Documentation & Enablement
  • Develop and maintain comprehensive technical documentation, including architectural diagrams, technical design documents (TDD), and system configurations.
  • Create and update Standard Operating Procedures (SOPs) for deployment, coding standards, and platform maintenance.

Required Skills and Qualifications

• Active Top Secret security clearance.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5-7+ years of hands-on experience in ServiceNow development, configuration, and administration.
• Advanced proficiency in JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting APIs.
• Strong experience building and managing complex REST/SOAP API integrations.
• Solid understanding of Agile/Scrum methodologies and experience working in sprint-based delivery cycles.
• Excellent problem-solving skills and the ability to articulate complex technical concepts to non-technical stakeholders.
• Core Competencies
  • Advanced ServiceNow platform and scripting expertise.
  • Complex systems integration and API management.
  • Technical architectural design.
  • Mentorship and peer development.
  • Agile development execution.
  • Root-cause analysis and performance tuning.
  • Clear technical communication.

Preferred Skills and Qualifications

• ServiceNow Certified Application Developer (CAD) strongly preferred.
• ServiceNow Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, HRSD, etc.).
• Experience with Automated Test Framework (ATF) and setting up automated testing pipelines.
• Familiarity with ITIL processes and strong foundational knowledge of ITSM principles (ITIL v4 certification is a plus).

GH 1025