Senior ServiceNow Developer, IT

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

We’re a leading enterprise organization at the forefront of innovation, managing complex data landscapes across multiple business units. As a Senior ServiceNow Developer, you will design, develop, and deliver scalable ServiceNow solutions that support enterprise IT workflows and digital transformation initiatives. You will work closely with architects, business systems analysts, and stakeholders to implement high-quality solutions aligned with platform governance, best practices, and organizational standards. This is a hands-on role focused on development excellence, solution delivery, and continuous platform improvement.

How you’ll make an impact:

• Design and develop ServiceNow solutions using out-of-the-box capabilities and custom development (Scoped Apps, workflows, integrations).

• Configure and perform development on modules such as ITSM, ITOM, TPRM, and Employee Center Pro.

• Build and maintain integrations using REST/SOAP APIs, MID Server, and third-party systems.

• Deliver high-quality, reusable, and scalable code aligned with platform standards.

• Collaborate with architects and BSAs to translate business requirements into technical solutions.

• Participate in technical design discussions, effort estimation, and solution reviews.

• Ensure adherence to design standards, data models, and architecture guidelines.

• Ensure compliance with platform security, performance, and upgrade readiness.

• Support platform health initiatives including technical debt reduction and optimization.

• Perform unit testing and support QA, UAT, and production deployments.

• Participate in peer reviews and ensure code quality before release.

• Troubleshoot production issues and provide timely resolution.

• Contribute to automation, AI-driven solutions, and modern ServiceNow capabilities.

What you’ll need (Required):

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field;

• 5+ years of experience in ServiceNow development.

• Hands-on experience with:

  • ServiceNow scripting (JavaScript, Glide API)

  • Flow Designer, Business Rules, UI Policies, Client Scripts

  • Integrations (REST/SOAP, MID Server)

• Experience working in Agile delivery environments.

• ServiceNow certifications (e.g., Certified System Administrator, Application Developer, Implementation Specialist).

• Experience with ITSM, ITOM, CMDB, or Employee Center.

What else we look for (Preferred):

• Knowledge of CSDM, service mapping, and enterprise integrations.

• Strong problem-solving and analytical skills

• Attention to detail and quality mindset

• Effective communication with technical and non-technical stakeholders

• Ability to manage multiple priorities in a fast-paced environment

• Team collaboration and knowledge sharing

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

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