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United States
Remote only
Not Available
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior ServiceNow ITSM Developer based in the United States.
The Senior ServiceNow ITSM Developer will lead the design, development, and implementation of advanced IT Service Management solutions across an enterprise environment. This fully remote position combines deep technical expertise with architectural leadership, platform optimization, and process automation. You will oversee complex ServiceNow development initiatives, build integrations, and enhance workflows that improve service delivery, operational efficiency, and user experience. Working closely with business stakeholders and technical teams, you will translate organizational requirements into secure, scalable solutions aligned with ITIL best practices. The role also involves mentoring developers, establishing engineering standards, and guiding technical decisions across the platform. This is an opportunity to contribute to mission-critical technology programs while helping shape the long-term direction and performance of enterprise ITSM capabilities.
Lead the architecture, design, development, and implementation of complex ServiceNow ITSM solutions.
Provide technical leadership, coaching, and mentorship to junior and mid-level developers.
Establish development standards, coding guidelines, and platform best practices; review code and configurations to ensure quality, performance, and maintainability.
Drive platform innovation and optimization, including proof-of-concept initiatives for new ITSM capabilities.
Architect integrations between ServiceNow ITSM and other enterprise platforms.
Design and develop advanced ITSM applications, customizations, scoped applications, business rules, script includes, and UI actions.
Build sophisticated Service Catalog offerings and complex fulfillment workflows.
Develop advanced integrations using IntegrationHub, REST and SOAP APIs, and custom web services.
Create custom widgets and portals using Service Portal, and implement Virtual Agent, chatbot, and mobile application capabilities.
Design and automate workflows using Flow Designer and subflows.
Analyze and optimize ITSM processes, including Incident, Problem, Change, and Request Management.
Implement advanced SLA and OLA strategies, dynamic approval workflows, predictive intelligence, and machine learning capabilities.
Develop auto-remediation and self-healing solutions, omnichannel support experiences, and optimized notification strategies.
Design and maintain enterprise integrations involving email, LDAP, SSO, CMDB, monitoring tools, ticketing systems, and collaboration platforms.
Develop bidirectional integrations, middleware connections, and ETL processes, supporting both real-time and batch integration patterns.
Ensure integration security, reliable error handling, and maintainable technical implementations.
Create reports, dashboards, and Performance Analytics content where available to monitor ITSM performance and service delivery.
Support executive reporting, compliance requirements, audit activities, and trend analysis.
Manage update sets, deployment processes, and source control integrations such as Git and Azure DevOps.
Configure platform security, including access control lists (ACLs), roles, and data policies, while optimizing performance and scalability.
Conduct security reviews and vulnerability assessments, manage technical debt, and oversee platform health.
Lead platform upgrade planning and execution, and implement backup and disaster recovery strategies.
Produce technical documentation, solution designs, architectural diagrams, process flows, API specifications, runbooks, and knowledge base materials.
Deliver technical training, tutorials, and enablement resources for internal teams.
Lead requirements-gathering sessions, translate business needs into technical solutions, and present recommendations to stakeholders and executive leadership.
Provide effort estimates, technical assessments, project updates, and input into vendor and technology evaluations.
Participate in client-facing discussions, demonstrations, development team ceremonies, recruitment, and technical interviews.
10+ years of experience working with the ServiceNow platform.
Required ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Implementation Specialist – ITSM certification.
ITIL 4 Foundation certification preferred.
Strong understanding of ServiceNow platform architecture, administration, configuration, and development.
Hands-on experience with core ITSM applications, including Incident, Problem, Change, and Request Management.
Solid knowledge of ITIL processes and service management best practices.
Experience developing and configuring Service Catalog offerings and fulfillment workflows.
Proficiency in JavaScript for business rules, client scripts, and platform customizations.
Experience with Flow Designer, subflows, UI policies, data policies, notifications, and email templates.
Understanding of SLA configuration and management.
Experience with REST and SOAP APIs, IntegrationHub, and enterprise integration patterns.
Familiarity with reporting and Performance Analytics where applicable.
Knowledge of platform security, including ACLs, roles, and data policies.
Experience with source control, deployment processes, and platform governance.
Strong understanding of ITSM process optimization, automation, and enterprise service delivery.
Demonstrated ability to lead technical architecture decisions, establish development standards, and review complex implementations.
Strong communication and stakeholder-management skills, including the ability to translate business requirements into technical designs.
Proven ability to mentor developers, provide constructive feedback, and support team development.
Excellent analytical, problem-solving, documentation, and organizational skills.
Ability to work independently and collaboratively in a customer-focused, mission-oriented environment.
Security clearance: Active Secret clearance is required to start.
Travel: Willingness to travel within the continental United States up to 10%.
Proposed annual salary range: $90,300–$189,600 USD. The final offer may vary based on geographic location, relevant experience, skills, education, certifications, and applicable government contract labor categories and wage rates.
Comprehensive healthcare benefits.
Wellness programs and resources.
Financial and retirement benefits.
Family support benefits.
Flexible Time Off.
Learning, professional development, and continuing education opportunities.
Flexible work arrangements designed to support work-life balance.
Full-time, remote work within the United States.
Important: The position is contingent on funding and may not be filled immediately. Applicants may also be considered for other suitable openings.