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Canada
Remote only
Not Available
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Services Account Executive based in Canada.
In this role, you will drive revenue growth by selling professional services, implementation solutions, managed support, and subscription-based customer success offerings.
You will help organizations maximize the value of their enterprise software investments through tailored service packages and long-term customer partnerships.
Working closely with account management, professional services, customer success, and product teams, you will identify opportunities to expand existing customer relationships.
You will lead complex sales cycles, develop compelling proposals, negotiate commercial agreements, and deliver against ambitious revenue targets.
As a trusted advisor, you will connect customer needs with innovative service solutions that improve satisfaction, adoption, and business outcomes.
This is an opportunity to shape a growing services sales function in a collaborative, people-focused, and fast-paced cloud software environment.
Develop and execute sales strategies to promote implementation services, managed support, customer success offerings, and subscription-based service models, driving profitable bookings growth.
Achieve individual sales quotas and contribute to overall services revenue targets by identifying and pursuing upselling and cross-selling opportunities within assigned customer territories.
Build and maintain trusted relationships with key decision-makers, assess customer needs and challenges, and recommend service solutions aligned with their objectives and desired outcomes.
Articulate the value proposition of professional services and subscription offerings, demonstrating how tailored support can maximize software adoption, customer satisfaction, and return on investment.
Partner with Professional Services and Customer Support teams to design customized service packages that address customer requirements and deliver measurable value.
Collaborate with Product Management and Success Engineering to identify gaps in the existing service portfolio and develop new packaged offerings that respond to evolving market needs.
Create persuasive sales proposals, presentations, and commercial recommendations that support go-to-market initiatives and strengthen the overall sales strategy.
Lead contract negotiations, including service-level agreements (SLAs), scope, deliverables, and commercial terms, ensuring alignment between customer expectations and delivery capabilities.
Support complex sales opportunities involving professional services by providing subject matter expertise throughout the sales cycle.
Work closely with Account Managers to incorporate services and subscriptions into key deals, align service opportunities with broader account strategies, and strengthen customer engagement.
Participate in joint customer meetings and presentations, helping account teams identify expansion opportunities, support renewal discussions, and improve long-term account planning.
Collaborate with Customer Success Managers to ensure smooth transitions from sales to service delivery, supporting successful onboarding and ongoing customer outcomes.
Provide comprehensive handover documentation covering customer requirements, active projects, subscription details, utilization, agreed deliverables, and any specific commercial arrangements.
Remain available as a subject matter expert throughout the customer lifecycle, supporting Account Managers with service-related questions and clarifications.
Monitor sales pipelines, conversion rates, bookings, and territory performance, using data analysis and whitespace assessments to identify opportunities and develop actionable plans to exceed targets.
Track industry developments, competitor offerings, and emerging customer needs, sharing market insights with internal teams to improve service positioning and portfolio development.
Act as a customer advocate by gathering feedback, resolving concerns, escalating delivery issues when necessary, and working cross-functionally to maintain high customer satisfaction.
Participate in ongoing training and professional development to strengthen product knowledge, sales effectiveness, and expertise in subscription-based service offerings.
A proven track record in professional services, consulting, enterprise software, SaaS, or technology sales, with consistent quota attainment and measurable success in driving revenue growth.
Demonstrated experience selling implementation services, managed support, consulting solutions, or subscription-based service offerings, ideally within an enterprise software environment.
Strong understanding of complex sales cycles, commercial negotiations, contract management, service-level agreements, and the delivery requirements associated with professional services engagements.
Experience identifying and developing upselling and cross-selling opportunities within existing customer accounts, with the ability to build territory strategies and maximize account potential.
Excellent relationship-building and stakeholder management skills, with the ability to establish credibility with senior decision-makers, customers, and internal partners.
Strong communication, presentation, and negotiation skills, including the ability to explain complex service offerings and demonstrate their business value to executive-level audiences.
Proven ability to collaborate effectively with Account Management, Customer Success, Professional Services, Product Management, and technical teams to deliver cohesive customer solutions.
Experience developing sales proposals, delivering client presentations, and supporting strategic go-to-market initiatives.
Strong analytical skills, including the ability to interpret sales data, assess pipeline health, analyze conversion rates, identify market opportunities, and translate insights into actionable sales plans.
A customer-centric and solution-oriented mindset, with the ability to manage escalations, resolve problems, and balance customer expectations with service delivery capabilities.
Excellent organizational and time management skills, with the ability to manage multiple opportunities, prioritize competing demands, and work effectively in a fast-paced environment.
Fluency in both French and English, with strong verbal and written communication skills in both languages.
A collaborative, proactive approach and a commitment to continuous learning, customer success, and long-term relationship development.
An uncapped paid time off policy designed to support flexibility and work-life balance.
Remote working opportunities, offering greater flexibility in how and where you work.
Global Wellbeing Days, allowing employees to disconnect and prioritize their well-being.
A culture built on trust, autonomy, and empowerment, giving you the freedom to take ownership of your work and achieve your goals.
Opportunities to learn from experienced colleagues, industry experts, mentors, and role models.
Professional development opportunities to strengthen your sales expertise, expand your skills, and support career progression.
A collaborative, inclusive, and people-focused working environment that values diverse perspectives and individual contributions.
Employee Resource Groups supporting inclusion, belonging, mental health, accessibility, gender equality, and racial diversity.
Opportunities to participate in sustainability and community initiatives that contribute to positive social and environmental impact.
The opportunity to contribute to a growing services sales organization and influence the development of innovative customer success offerings.
Compensation, healthcare coverage, and additional financial benefits: Specific details were not provided in the original job description and should be confirmed during the recruitment process.
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