Are you passionate about managing customer contracts, driving operational performance, and ensuring customer satisfaction?
Do you enjoy leading commercial and service programs while collaborating with customers and cross-functional teams to deliver outstanding results?
Join our team!
At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make energy safer, cleaner, and more efficient.
Partner with the best
As a Lead Project Manager, you will be responsible for managing customer contracts and ensuring operational and commercial success throughout the contract lifecycle. In this role, you will focus on customer satisfaction, contract profitability, service delivery, and stakeholder management while working closely with customers, service teams, and business leaders. You will provide program management support for service agreements as well as time-and-material projects, acting as a key liaison between customers and internal organizations to ensure successful contract execution and long-term business growth.
As a Lead Project Manager, you will be responsible for:
- Managing the profitability and customer satisfaction of assigned contracts.
- Providing program management support for both service agreements and time-and-material projects.
- Supporting sales campaigns for new contracts, proposals, and business opportunities.
- Ensuring timely resolution of customer issues while maintaining a high level of customer satisfaction.
- Interacting with Customer Service, Parts & Transactional Services, Field Service, Repair Service, and other support functions.
- Acting as the primary liaison between customers and internal organizations for assigned contracts.
- Collaborating with senior business leaders, including SPB and EB-level stakeholders.
- Communicating project approaches, business needs, and project outcomes to internal and external stakeholders.
- Managing standardized project processes and ensuring implementation of updated procedures and guidelines.
- Working with diverse customers across the region while managing activities under predefined contractual frameworks.
- Supporting successful contract execution, operational performance, and business objectives.
- Driving operational excellence through effective planning, coordination, and customer engagement.
Fuel your passion
To be successful in this role you will:
- Have a Bachelor's degree from an accredited university or college.
- Alternatively, possess a High School Diploma/GED with at least 4 years of experience in Services.
- Have a minimum of 3 additional years of experience in Customer Contract Management.
- Possess experience and knowledge in turbomachinery.
- Demonstrate experience managing customer-facing service contracts and commercial commitments.
- Be able to work effectively with multiple stakeholders and business functions.
- Have strong planning, organizational, and execution skills.
- Be available to travel up to 50% within Venezuela.
Desired Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Experience leading initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
- Customer-focused mindset with a commitment to operational excellence.
- Ability to manage priorities in a dynamic and fast-paced environment.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Please discuss your preferred working patterns with the recruiter during the hiring process.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities.
- Comprehensive private medical care options.
- Safety net of life insurance and disability programs.
- Tailored financial programs.
- Additional elected or voluntary benefits.
The Baker Hughes internal title for this role is: Services Senior Team leader - Customer Contract Management
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