Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Role Summary:
The Senior SharePoint Online (SPO) Platform Engineer is a high-impact individual contributor responsible for the tactical operation, governance, and optimization of the enterprise SharePoint Online Platform. This role serves as the functional and technical authority for SPO, defining platform standards, modernizing templates and capabilities, ensuring secure and compliant collaboration, and aligning SPO to enterprise identity and lifecycle practices.
A core responsibility is leading and guiding the offshore managed services team to ensure high-quality, consistent execution of SPO operations, projects, governance processes, and support activities.
Role Success Profile
- Acts as the internal SharePoint Online platform owner and trusted business-facing advisor, not simply a hands-on administrator.
- Identifies modernization and innovation opportunities, such as improved team sites UI, use of Power Automate, and evaluates new M365 / SharePoint capabilities, and other associated tools, and converts ideas into measurable service or productivity improvements.
- Excellent communication skills and ability to persuade are key.
Key Responsibilities:
Platform Ownership & Architecture
- Serve as the principal internal SME for SharePoint Online, overseeing platform roadmap execution, capability evaluation, and alignment with the infrastructure team supporting the broader MS 365 Suite
- Define and maintain enterprise information architecture, site taxonomy, metadata standards, and template design
- Ensure SPO integrates effectively with Entra ID, Workday, SailPoint, and identity-driven lifecycle processes to support secure access and collaboration
- Partner with Enterprise Architecture to align SPO capabilities with broader digital workplace and information lifecycle strategies
Governance, Operations & Managed Services Leadership
- Establish and enforce SPO governance standards, including permissions models, sensitivity labels, retention policies, external sharing rules, and compliance requirements
- Lead and coordinate the offshore managed services team supporting day-to-day SPO operations, provisioning, requests, troubleshooting, and incident management
- Provide guidance, prioritization, and escalation support to ensure service quality and SLA performance from offshore support
- Maintain operational runbooks, intake workflows, and escalation procedures to drive consistency and control across the platform
- Collaborate with vendor management teams to assess performance, compliance, and continuous improvement opportunities
- Monitor platform health, usage, capacity, and performance proactively identifying issues or risks
Modernization & Automation
- Lead modernization initiatives, including Classic to Modern site migrations, template upgrades, and adoption of new SPO/M365 capabilities
- Use Power Automate to build and maintain workflows supporting SPO operations, such as approvals, provisioning automation, metadata updates, notifications, and lifecycle processes
- Develop automation scripts using PnP PowerShell, Graph API, or Power Automate to streamline provisioning, enforce governance, and reduce manual effort
Cross-Functional Collaboration
- Partner closely with the infrastructure team, who owns the Microsoft 365 tenant and core cloud platform services, to ensure SPO configurations, policies, capacity planning, and roadmap changes align with enterprise standards and operational requirements
- Partner with Corporate Communications on syndication, targeted messaging, site design standards, and enterprise content distribution strategies
- Collaborate with Information Security, Infrastructure, Enterprise Architecture, and App Dev teams to ensure SPO meets security, compliance, and architectural expectations
- Engage business site owners to improve usability, structure, functionality, and alignment to enterprise conventions
Risk Management & Compliance
- Ensure compliance with audit, legal, data retention and security policies across SPO
- Maintain permissions hygiene and enforce data governance standards.
- Identity drift, site sprawl, nonstandard provisioning, and unmanaged external sharing
- Maintain documentation and governance artifacts to support audit readiness
User Enablement & Knowledge Management
- Develop training, guidance, documentation, and communication materials to support site owners, business units, and offshore teams
- Support change management efforts related to governance updates, template changes, and new feature rollouts
Required Qualifications
- 7+ years of experience supporting and administering SharePoint Online and/or SharePoint On-Premises
- Deep knowledge of SPO administration, permissions, site architecture, lists/libraries, SPFx, and Microsoft 365 capabilities
- Demonstrated experience coordinating or leading offshore managed services or vendor-led supports
- Strong understanding of enterprise governance, metadata, taxonomy, and information lifecycle management
- Proficiency with Power Automate and PowerShell (PnP) for building workflows and platform automation
- Strong understanding of Entra ID, ADFS, and identity-driven access models
- Excellent communication skills with the ability to influence stakeholders at multiple levels
Preferred Qualifications
- Experience leading large-scale SPO migrations or modernization initiatives
- Familiarity with Workday and SailPoint identity integrations
This is a hybrid role reporting into Plano TX office 3 days per week.
Salary range $120,000 to $135,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
