Join Our Team
Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.
As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.
We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.
About the Role:
We are looking for an experienced Senior Site Reliability Engineer (SRE) to own the reliability, availability, and operational excellence of business-critical production systems.
This is a dedicated Site Reliability Engineering role—not a general DevOps or Infrastructure position. You will define how reliability is measured, lead incident response during production outages, drive observability strategy, and continuously improve operational practices across high-availability environments.
The ideal candidate has hands-on experience managing SLOs, leading major incidents, improving on-call operations, and building a strong reliability culture through automation, observability, and continuous improvement.
Responsibilities:
- Define, implement, and continuously improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
- Develop and maintain observability strategies, including monitoring, logging, tracing, and alerting.
- Own observability configuration, instrumentation, and alert optimization.
- Lead Incident Command during production incidents and coordinate cross-functional response efforts.
- Drive blameless postmortems and ensure corrective actions are completed.
- Own and continuously improve the on-call program, including rotations, escalation policies, runbooks, and alert tuning.
- Establish production readiness standards for new services.
- Partner with engineering teams on capacity planning, scalability, and disaster recovery initiatives.
- Automate operational processes and reliability improvements using software engineering best practices.
- Continuously improve system reliability, availability, and operational efficiency.
Requirements:
- 5+ years of experience in Site Reliability Engineering, Production Engineering, Reliability Engineering, or similar roles.
- Proven experience operating production systems in high-availability environments.
- Hands-on experience defining and managing SLOs, SLIs, and Error Budgets.
- Experience leading production incident response and Incident Command.
- Strong observability and monitoring experience.
- Strong software engineering skills using Python, Go, or TypeScript.
- Experience working with cloud platforms.
- Strong written and verbal English communication skills.
Must have:
- Proven Site Reliability Engineering experience.
- Experience defining and managing:
- Service Level Indicators (SLIs)
- Service Level Objectives (SLOs)
- Error Budgets
- Experience leading Incident Command during major production incidents.
- Experience conducting blameless postmortems and driving follow-up actions.
- Experience designing, maintaining, and improving on-call programs.
- Experience developing runbooks and escalation policies.
- Strong observability experience, including:
- Monitoring
- Logging
- Alerting
- Distributed Tracing
- Experience tuning alerts to reduce operational noise.
- Strong automation skills using Python, Go, or TypeScript.
- Experience supporting mission-critical production systems.
- Experience working in high-availability production environments.
Nice to have:
- Experience with Datadog.
- Experience with AWS.
- Experience with Heroku.
- Experience working in regulated industries (Healthcare, HIPAA, Financial Services, etc.).
- Experience establishing or maturing an SRE practice.
- Capacity planning experience.
- Disaster recovery planning and execution.
- Experience with Kubernetes.
- Experience with PostgreSQL or SQL Server.
- Experience supporting modern TypeScript-based applications.
Benefits & Perks:
Home office;
Competitive compensation based on experience;
Career plans to allow for extensive growth in the company;
International Projects;
Oowlish English Program (Technical and Conversational);
Oowlish Fitness with Total Pass;
Games and Competitions;
You can also apply here:
Website: https://www.oowlish.com/work-with-us/
LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
Instagram: https://www.instagram.com/oowlishtechnology/
