Senior Site Reliability Engineer (SRE)

Accountabilities

• Establish and scale SRE practices: Collaborate with SRE leaders to build and evolve a Center of Excellence, defining shared standards, reusable templates, and a consistent operating model across application teams.

• Embed reliability into application teams: Work with two or three application teams per implementation wave, enabling them to adopt standardized reliability practices and operate independently using documented templates and established processes.

• Define and manage SLOs and SLIs: Start with critical user journeys and identify meaningful service-level indicators, reliability targets, measurement windows, and error budgets to assess application performance from the user's perspective.

• Implement reliability objectives in Dynatrace: Configure service-level objectives, synthetic monitoring, dashboards, and supporting tags as code, maintaining consistency between non-production and production environments. Provide clear visibility into SLO compliance, error-budget consumption, burn rates, and overall service health.

• Improve alerting and incident response: Configure actionable alerts based on error-budget consumption rather than isolated performance fluctuations. Integrate alerts with existing Dynatrace-to-ServiceNow workflows and include relevant runbook links to support efficient incident resolution.

• Integrate production readiness into CI/CD: Establish automated release gates that verify synthetic test results, reliability baselines, and rollback readiness before changes reach production. Promote blue-green deployments and other safe release strategies that minimize service disruption.

• Measure delivery and reliability outcomes: Track and report key DORA metrics, including deployment frequency, lead time for changes, change failure rate, and time to restore service. Connect these metrics to SLO performance and error-budget consumption rather than focusing on tooling activity alone.

• Participate in on-call operations: Support the applications under your responsibility during on-call rotations, using Dynatrace and ServiceNow to investigate incidents, identify affected user journeys and dependencies, and guide recovery efforts.

• Drive continuous improvement: Lead blameless post-incident reviews and translate findings into practical runbooks, engineering backlog items, and actionable improvements that reduce the likelihood or impact of future incidents.

• Communicate progress and risks: Provide clear, concise updates to application owners and leadership, covering commitments, completed deliverables, blockers, risks, and upcoming milestones in accessible business language.

• Coach and empower engineering teams: Establish reliability champions within application teams, provide guidance on SRE best practices, and lead error-budget reviews when reliability targets are missed.

• Deliver measurable outcomes: Establish a production-ready golden path for a critical application within the first 90 days, then complete successive implementation waves with clear ownership, milestones, and measurable improvements. A wave is complete when teams can independently assess user-journey reliability and safely roll back unsuccessful releases.

Requirements

• SRE and reliability engineering: Strong experience in Site Reliability Engineering, including service-level objectives (SLOs), service-level indicators (SLIs), error budgets, production readiness, reliability standards, and DORA metrics.

• Dynatrace expertise: Hands-on experience with Dynatrace capabilities, including Real User Monitoring (RUM), services, synthetic monitoring, SLOs, alerting, dashboards, and distributed tracing.

• CI/CD and release engineering: Strong understanding of continuous integration and continuous delivery pipelines, GitLab or comparable tools, Infrastructure as Code (IaC), automated reliability checks, and controlled release processes.

• Cloud-native and application architecture: Experience with Kubernetes, APIs, client-server architectures, and blue-green or comparable deployment strategies.

• Incident and change management: Solid knowledge of production troubleshooting, incident response, on-call operations, change management, and ServiceNow-based workflows.

• End-to-end delivery experience: Demonstrated ability to integrate reliability engineering throughout the software development and delivery lifecycle, from development and testing through deployment and production operations.

• Technical leadership: Proven ability to lead engineers or SRE initiatives, establish engineering standards, coach application teams, and drive adoption of consistent reliability practices across multiple teams.

• Observability collaboration: Ability to work effectively with platform and observability teams while maintaining clear ownership boundaries between reliability engineering, platform infrastructure, and application delivery.

• Communication and stakeholder management: Excellent communication skills, with the ability to translate complex technical information into clear recommendations for engineers, application owners, and business stakeholders.

• Analytical problem-solving: Strong diagnostic skills and an outcome-oriented approach to improving reliability, reducing operational risk, and strengthening incident recovery.

• Project and delivery management: Experience managing defined implementation waves, milestones, deliverables, timelines, and ownership while maintaining accountability for measurable results.

• Autonomy and initiative: A proactive mindset, sound judgment, and the ability to identify next steps, resolve obstacles, and move initiatives forward without waiting for direction.

• Scope awareness: Understanding that this role focuses on reliability engineering and safe releases rather than installing Dynatrace agents, building the ServiceNow CMDB, replicating existing Kibana or Splunk environments one-for-one, or delivering application features.

Benefits

• Contract opportunity: Initial contract duration of 6–9 months, with potential for extension.

• Remote work: Remote position based in the United States, offering flexibility to work from home.

• Senior-level impact: Opportunity to shape SRE standards, influence engineering practices, and establish a scalable reliability framework across multiple application teams.

• Technical ownership: Hands-on work with Dynatrace, ServiceNow, CI/CD pipelines, automated release controls, and modern reliability engineering practices.

• Professional growth: Opportunity to deepen expertise in SLO-driven engineering, error-budget management, DORA metrics, incident response, and production deployment strategies.

• Cross-functional collaboration: Work alongside SRE leaders, application engineers, platform teams, and business stakeholders to deliver measurable operational improvements.

• Meaningful outcomes: Directly contribute to safer releases, stronger application resilience, faster incident recovery, and improved customer experiences.

• Inclusive work environment: Commitment to equal employment opportunities and an inclusive workplace that welcomes candidates from diverse backgrounds and perspectives.

• Accessibility support: Interview-process accommodations and adjustments are available upon request.