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Senior Software Development Engineer - R01571405 at Brillio | Swiftcruit
Salesforce Sales CloudSalesforce Service CloudAgentforceApexLightning Web ComponentsLWCGitVS CodeData LoaderSalesforce DevOpsCopadoFlossumGearsetAutorabitSalesforce CLISfdxRetrieval-Augmented GenerationRAGSalesforce Data CloudPrompt Engineering
Company Location
Bengaluru, Karnataka, India
Remote Work Policy
Onsite
Senior Software Development Engineer
Job requirements
Experience Range: With at least 2 to 4 years of experience in Salesforce DevOps, including hands-on expertise in Sales Cloud, Service Cloud, and Agentforce development Key Responsibilities:
Design and build reusable Agentforce agents, including topics, actions, and prompt templates, to address common industry use cases and integrate within Sales and Service Cloud workflows
Develop Orchestrator agents for multi-agent coordination and complex workflow handoffs across domains such as retail, BFSI, healthcare, and manufacturing
Create headless agents for API and channel-agnostic invocation to enable integration beyond standard Salesforce UI environments
Implement Agent-to-Agent protocol integrations to facilitate inter-agent communication across systems and vendors
Configure Model Context Protocol (MCP) clients and servers to extend agent capabilities with external tools and data sources
Develop Retrieval-Augmented Generation (RAG) pipelines using Salesforce Data Cloud, including Data Graphs, DLOs/DMOs, and vector search, to ensure accurate agent responses
Package agents as reusable, configurable accelerators that are templated, parameterized, and easily adapted for diverse client demonstrations
Build custom Apex actions, Flows, and Invocable Actions to extend agent capabilities
Collaborate with architects and practice leads to translate industry-specific use cases into demo-ready agent solutions
Maintain documentation, demo scripts, and setup guides to support accelerator reusability
Required Skills:
Salesforce Sales Cloud (lead and opportunity management, forecasting, sales process automation)
Salesforce Service Cloud (case management, Omni-Channel, Service Console, Knowledge)
Agentforce development (building agents, Subagents, Actions, Prompt Builder, Agent Builder)
