Want to know if this job is worth applying to?
North Carolina, United States
Onsite
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This is a hybrid role at the RTP, NC office.
The Platform Command Center (PCC) provides centralized monitoring, incident response, and proactive alerting for Cisco Common Platform Services. PCC supports 24x7 operations across critical cloud platform services, partnering with SREs, service owners, operations teams, and AIOps/tooling groups to improve service reliability, reduce operational toil, and prevent customer-impacting incidents.
As a Senior Software Engineer, Platform Automation, you will build AI-enabled tooling, automation, and operational intelligence that helps PCC analysts triage alerts, improve runbooks, accelerate incident response, and drive measurable reliability improvements. This is a hands-on senior IC role for an engineer who can design and deliver production-quality automation while also providing technical leadership across operations, AI tooling, analytics, and platform reliability.
You will work directly with operational teams to understand real-world workflows, identify high-value automation opportunities, and turn those needs into reliable software, dashboards, integrations, and AI-assisted tools.
Design, build, and maintain automation, tools, and integrations that improve PCC operational efficiency.
Develop AI/ML and LLM-assisted workflows for alert triage, correlation, summarization, runbook guidance, and operational decision support.
Build dashboards, analytics, and reporting capabilities that surface service health, operational trends, toil, and reliability risks.
Partner with PCC analysts, SREs, service owners, and AIOps teams to translate operational pain points into scalable technical solutions.
Improve alert response workflows across EMS, ServiceNow, Jira, and related operational systems.
Lead technical design discussions, mentor engineers and analysts on automation practices, and raise the quality bar for tooling delivered into operations.
Support a 24x7 operations organization through reliable tooling and escalation support, without being assigned to a shift-based analyst schedule.
Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years of related experience, or PhD plus 1 year of related experience.
5+ years of software development experience, with strong hands-on development skills.
Experience building automation, APIs, integrations, or tooling for production operational environments.
Understanding of networking fundamentals and cloud/platform operations concepts.
Experience with analytics, dashboards, metrics, or operational reporting.
Experience applying AI/ML concepts or LLM-based tooling to practical engineering or operations use cases.
Experience building agentic or LLM-assisted workflows for operations, support, reliability engineering, or incident response.
Experience with ServiceNow, Jira, alert/event management systems, or observability platforms.
Experience with data pipelines, structured logging, event correlation, or operational telemetry.
Familiarity with Kubernetes, Linux, CI/CD, and test automation.
Communication skills with the ability to work across engineering, operations, and leadership teams.
Demonstrated ability to operate as a senior technical leader while remaining hands-on in design and implementation.
Experience improving platform reliability, reducing toil, or scaling operational processes through automation.
The role supports a 24x7 operations team but is not a shift-based analyst position.
CollabHiring
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$165,000.00 - $277,600.00Non-Metro New York state & Washington state:
$146,700.00 - $247,000.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.