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Cambridge, Ontario, Canada
Hybrid
At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.
Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.
Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.
The Senior Engineer, AWS is responsible for designing, developing, and maintaining Gore Mutual's Amazon Connect contact center platform and its supporting AWS services (Lambda, Lex, DynamoDB, API Gateway, S3, CloudWatch, etc.). This role ensures the reliability, scalability, and continuous improvement of the telephony and customer interaction ecosystem that directly supports Gore Mutual's National Operations Centre (NOC), Claims and Customer Service operations. The engineer partners with Operations, Engineering, and vendor teams to deliver automation, integrations, and enhancements that improve the broker and policyholder experience while reducing operational overhead.
What will you do:
Design, develop, and maintain Amazon Connect contact flows and supporting AWS Services
Ensure platform reliability, monitoring, and incident response
Deliver integrations between Amazon Connect and enterprise systems
Contribute to engineering best practices, documentation, and knowledge sharing
Support continuous improvement and innovation of the contact center platform
What You'll Need to Succeed:
#LI-Hybrid
The expected base salary range for this position is $79,500 - $129,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.
Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.
This posting pertains to an existing vacancy that is actively being filled.
Accessibility for applicants
Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.
If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.
Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.