Senior Software Engineer - Customer Vendor Management

Accountabilities

Software Development: Design, develop, test, and maintain scalable full-stack web applications that support customer self-service, claims processing, and vendor management workflows.

API Design and Integrations: Build reliable APIs and integrations that connect insurance carriers with repair facilities, appraisers, salvage partners, and other third-party service providers.

Backend Engineering: Develop efficient server-side applications, optimize database schemas and queries, and address performance and scalability challenges across the claims platform.

Customer Experience: Build and enhance digital experiences for claim initiation, online reporting, photo capture, and other customer-facing capabilities throughout the claims lifecycle.

Claims Platform Innovation: Contribute to the development of estimating, appraisal, and total loss functionality, ensuring the platform supports evolving business and partner requirements.

Technical Quality: Apply sound engineering practices, write maintainable code, and contribute to testing, troubleshooting, code reviews, and continuous improvement initiatives.

Agile Collaboration: Work closely with engineers and cross-functional stakeholders to plan sprint activities, prioritize work, deliver projects, and support multiple initiatives simultaneously.

Continuous Learning: Stay current with emerging technologies, share knowledge with teammates, and contribute ideas that improve the reliability, usability, and scalability of the platform.

Requirements

Education: Bachelor's degree in Computer Science, Mathematics, Software Engineering, Computer Engineering, or a related STEM discipline.

Professional Experience: At least 5 years of full-stack web development experience, with particular strength in backend engineering.

Backend Development: Demonstrated experience designing and building APIs, developing server-side applications, and creating efficient schemas and queries for relational databases.

Scalability and Performance: Understanding of application architecture, server-side performance optimization, and the challenges involved in building reliable, scalable software systems.

Frontend Technologies: Experience with React and/or TypeScript is an advantage.

Framework Knowledge: Familiarity with Ruby on Rails is preferred.

Technical Environment: The platform uses Ruby on Rails, React, MySQL, S3, Redis, Elasticsearch, RabbitMQ, AWS Lambda, Docker, and CloudFront. Experience with these or comparable technologies is beneficial.

Agile Delivery: Ability to contribute effectively to sprint planning, manage competing priorities, and deliver high-quality work across multiple initiatives.

Collaboration and Communication: A team-oriented mindset, strong problem-solving skills, willingness to learn, and the ability to communicate technical concepts clearly.

Quality and Ownership: A commitment to engineering excellence, continuous improvement, and developing technology solutions that deliver measurable business and customer value.

Benefits

Annual base salary: $135,000–$165,000, depending on experience, skills, and location.

Medical insurance: Two medical plan options through Blue Cross Blue Shield, with an employer HSA contribution when enrolled in the high-deductible health plan.

Dental and vision coverage: Two dental plan options and one vision plan.

Life and disability insurance: Company-paid short-term disability, long-term disability, and life insurance.

Additional protection: Optional accident insurance, hospital indemnity, critical illness coverage, and legal assistance.

Retirement savings: 401(k) plan with a 4% company match.

Mental health support: Employee Assistance Program offering six sessions per life incident.

Paid time off: Flexible PTO and 7.5 company-observed holidays.

Professional development: Opportunities for career growth, continued learning, and meaningful technical ownership.

Team engagement: Annual company summits, roadshows, employee merchandise, surprise gifts, and wellness initiatives.

Work arrangement: Full-time, remote position within the United States.

Important eligibility information: Applicants residing in New York or California are not currently eligible for this position. Employment visa sponsorship is not available.