Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Senior Software Engineer in Test (SDET)

Summary:

We are looking for a talented Software Engineer in Test (SDET) or Software Developer to join our Artificial Intelligence teams and help building products and services to bring the benefits of our innovative technology to Genesys Customers.

As an SDET, you will be designing and developing automated test frameworks and additional cloud based test infrastructure that help guarantee the quality of our software deliverables.

As a member of a cross functional development team, you will be also ensuring scalability and availability of the entire platform and delivering high quality code.

Candidates for this position are able to code effectively in at least one object oriented programming language and can quickly learn new techniques and languages. While SDETs primarily focus is on automation efforts of a single team, they also have a drive to understand how their work integrates with other groups in order to provide value to our customers.

We also have a strong focus on Continuous Delivery with a DevOps mindset which will also give you an opportunity to work and leverage technologies such Jenkins, AWS and Docker. 

Key Responsibilities:

• Work with Senior SDETs and DevOps engineers in order to expand existing test automation solutions and create new ones.
• Write automated functional acceptance tests at the API and UI level.
• Maintain automated test jobs in automated deployment pipelines.
• Exploratory Testing to ensure functional and usability integrity.
• Performance/Load Testing to ensure product meet scalability needs.
• Contribute as a delivery team member through an Agile Scrum methodology representing testing and quality assurance concerns.

Minimum Requirements:

• Degree in Computer Science, Engineering or related disciplines
• 5+ years of experience in Software Development in Test or Software Development.
• Experience developing in at least one of the following OO languages – Python, Java, JavaScript.
• Experience working with UI test automation frameworks such as playwright, selenium.
• Experienced with API test automation frameworks such as Requests or REST Assured.
• Experience working within Agile software development frameworks.
• Knowledge of container technologies (Docker, Kubernetes).
• You have a DevOps mindset and champion Continuous Delivery best practices.
• You are curious, self-driven, and you are not afraid to ask questions.
• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice.

Desirable Skills:

• Experience with Javascript/PlayWright based UI test frameworks.
• Experience with Continuous Integration/Delivery systems such as Jenkins or similar.
• Experienced with web applications and microservices.
• Experience with Amazon Web Services.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.