Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary: 

A Sr Software Engineer, Test contributes with a high degree of proficiency to the efforts of a particular development team and also provides technical leadership within the Testing organization.  Leadership activities involve coordinating complex projects, presenting and mentoring on testing philosophies, and helping others to understand PureCloud architecture and integration among services.  Sr SETs assist Lead SETs to define “the art of testing” and make that vision into a reality through their mentorship of other testers and involvement with the development process.

Sr SETs are proficient at automating simple and complex test cases targeting APIs and UIs using one or more languages.  Sr SETs also provide helpful feedback on peer code reviews to help their peers develop coding skills.  Sr SETs identify areas to contribute and improve shared testing frameworks and often direct others to make those improvements.

Candidates for this position have a firm understanding of the system architecture.  When presented with a system-level problem, they proficiently isolate the misbehaving service and use tools to identify improper scaling, failed deploys, queue backups, and missing resources.  Others can rely on a Sr SET for explanations of why the product works like it does and for details of recent new features. Good candidates for this position understand the needs and processes of other departments including Development, Product Management, Sales, Support, and Professional Services.

Sr SETs develop into Lead SETs by proving their ability to lead others to accomplish significant tasks both in feature testing and test framework improvements.  They advance by contributing to our processes and techniques in out-of-the-box ways that prove to increase quality and velocity.  Candidates for promotion beyond Sr SET are those who show a strong ability to bring others up to their level.

Major Responsibilities/Activities:

·       Triage failed automated test executions and report defects when appropriate

·       Maintain automated test jobs in an automated deployment pipeline

·       Coordinate bug hunts to gather user feedback for new features

·       Identify useful test cases that identify and isolate faults

·       Build trust and maintain relationships with team members of product management and development

·       Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department

·       Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application

·       Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage

·       Contribute robust, well architected solutions to the shared test framework

·       Expert in the architecture, design, and customer use cases for their team's services

·       Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage

·       Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests

·       Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects

·       Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems

·       Exercise judgment to set the direction and vision for changes to our testing frameworks

Minimum Requirements: A Bachelor of Science degree in Computer Science (preferred) or related degree or equivalent in work experience.

The following qualifications are required:

·       Advanced proficiency of the following

·       Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems

·       Ability to use automation and configuration management frameworks such Ansible and Puppet

·       Ability to use version control systems such as GitHub or Bitbucket

·       Ability to use delivery pipeline automation and configuration tools such as Jenkins.

·       Knowledge of service-oriented architecture (SOA)

·       Knowledge of the Software Development Life Cycle (SDLC)

·       Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python

·       Knowledge of object-oriented design patterns

·       Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, Typescript and JSON in a service-oriented architecture (SOA)

·       Ability to work with Playwright framework.

·       Ability to work and test on API’s

·       Knowledge of Amazon Web Services (AWS) such as EC2 and S3

·       Knowledge of agile testing methodologies and best practices for continuous delivery (CD)

·       Understand how to use application frameworks such as Spring and Express to develop applications

·       Effective written and verbal communication skills

·       5 to 8 years of industry experience

Pluses:

·       Testing cloud services for security and for compliance with HIPAA, PCI, and SSAE-16

·       Web user interface test automation with Selenium

·       Telephony message and call flows with SIP, XMPP, and Jingle

#LI-Hybrid

#LI-GR1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Be the one building what's next - where AI, experience and impact come together.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.