Onsite
Job Description
About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power?
GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities, utility program enrollments, and software platforms needed to operate and aggregate these assets on the grid.
With GM Energy’s residential offerings, EVs can be leveraged to help mitigate power outages for customers. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion
Visit our website to learn more about GM Energy – gmenergy.gm.com
The Role:
As a Senior Software Product Manager - eCommerce, this individual is responsible for leading the exploration, definition, implementation and execution of the GM Energy eCommerce site, in partnership with peer Product Managers, business stakeholders, technical counterparts and creative agencies. This role will work cross-functionally and oversee the ongoing management of the website, primarily focused but not limited to the front-end experience and marketing website. They will play a critical role in identifying, defining, managing cross-functionally, and executing the integration of various teams and solutions into the GM Energy eCommerce experience and customer journey, including but not limited to our GM Energy marketing, sales and GTM teams, GM brand teams, CRM teams, and other internal and external partners. This position requires someone who is a self-starter, fast learner and always thinks customer first. We are searching for an individual who can effectively prioritize and thrive in an ambiguous / fast-paced environment. The successful candidate for this role will be passionate about customer experience, understand eCommerce and digital best practices, and bring innovative ideas for how to aid in EV adoption and support customers shopping and buying energy products and services.
This position reports to the Group Product Manager, Sales Enablement.
Act as a Senior Software Product Manager for GM Energy eCommerce website, owning strategy and roadmap for the platform alongside the Software Product Management, eCommerce team
Ownership and implementation of the front-end platform; including planning, communication, reporting, analysis, and vendor management
Partner with business stakeholders to shape ideas, develop creative briefs, and refine designs with creative agency teams
Lead creative and content workstreams through stakeholder and legal reviews, feedback management, testing / QA, and launch prioritization with other Software Product Managers
Explore, define, write, prioritize, and manage product features, work with IT development teams to create user stories and user acceptance criteria, and manage the feature backlog to support the agile development of deliverables
Understand and champion the customer needs; gather customer feedback through direct and indirect sources, and ensure product vision and roadmap meets those needs
With IT development and PMO partners, participate in Refinement, Sprint and PI planning, sprint demos and program syncs
Conduct effective project updates for stakeholders – including leadership – as required
Identify and implement strategies to grow engagement among users
Establish program measurement (KPIs, reporting) and monitor site analytics and performance, recommend countermeasures where appropriate
Lead usability / A/B testing and personalization efforts from design to implementation, monitoring performance, and translating results into clear recommendations
Perform research and collaborative exploration on new ideas / initiatives to further accelerate EV adoption & enable sales of GM Energy product
Partner with IT-DEV and QA teams to ensure comprehensive user acceptance testing/training plans are developed/executed and applications are successfully transitioned to production
Follow GM standard software development and deployment processes in functional specifications, user interface and database designs, testing methodology, training, and change management
Support broader GM Energy strategies and projects as required
Organizational excellence
Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
Embrace data-driven & customer insights to inform plans, launches, and iterations
Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
Develop and present GM internal leadership updates with pre-reads and compelling storytelling
Launch with excellence, celebrate success, learn from failure
Champion brand & dealer integration (Chevrolet, Cadillac, Buick-GMC, Envolve, OnStar) and ensure program status through effective communications
Meaningfully champion diversity, equity, and inclusion
Your Skills & Abilities (Required Qualifications):
5+ years' experience in product management, marketing, program management, and/or customer experience
Bachelor’s degree or equivalent experience required
Working knowledge of Jira Align/Jira, Adobe
Familiarity with EV and energy trends, industry, and competitive landscape
Strong written and verbal communication skills, including demonstrated ability to report and present to senior leadership on a frequent basis
Key traits: curiosity, insight, determination, engagement
Key Competencies: customer focus, collaboration & influencing, project & resource management, results, stakeholder & strategic orientation and ability to lead with influence
What Can Give You a Competitive Advantage (Preferred Qualifications):
#LI-LK1
NO RELOCATION
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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