Job Description Summary
Supports the successful delivery of SAP S/4HANA Sales Order Management capabilities within the STEP transformation program by translating Commercial and cross-functional business requirements into compliant, scalable, and high-quality enterprise technology solutions.
Job Description
Major accountabilities:
- Requirements Analysis: Lead requirements gathering and analysis with Commercial and cross-functional business stakeholders for SAP S/4HANA Sales Order Management processes, ensuring requirements are clearly defined, documented, and aligned with STEP program objectives.
- Solution Design: Translate business needs into functional and technical specifications covering end-to-end sales order processes, including order creation, order changes, availability checks, pricing, credit-related dependencies, delivery, billing, returns, and relevant integration points.
- SAP S/4HANA Sales Order Management Ownership: Design comprehensive end-to-end solutions aligned with business objectives, global template principles, compliance requirements, and SAP best practices.
- Implementation Management: Oversee solution implementation activities within the Sales Order Management scope, ensuring delivery meets agreed quality, timeline, and budget commitments.
- Integration: Ensure seamless integration between SAP S/4HANA Sales Order Management and connected systems or processes, including eCommerce, CRM, customer master data, pricing, supply chain execution, finance, reporting, and ex-ternal partner interfaces.
- Stakeholder Engagement: Act as a bridge between Commercial business users, IT delivery teams, process owners, external implementation partners, and other STEP workstreams to ensure alignment across process, data, technology, and compliance requirements.
- Dependency Management: Identify and proactively manage process, data, integration, and technical dependencies that may impact Sales Order Management design or deployment.
- Testing and Quality Assurance: Define, support, and execute testing activities, including test scenario preparation, defect resolution, business validation, user acceptance testing, and readiness for deployment.
- Documentation: Maintain clear documentation of solution designs, business requirements, process decisions, implementation plans, testing outcomes, and key design assumptions.
- Training, Change and Hypercare Support: Support training, change management, deployment readiness, and hypercare activities to ensure effective adoption by business users.
- Regulatory Compliance: Ensure all solutions comply with relevant regulatory, GxP, SOP, data integrity, audit, and internal control requirements throughout the solution lifecycle.
Key performance indicators:
- Timely and compliant delivery of SAP S/4HANA Sales Order Management solutions meeting agreed business requirements and STEP program milestones.
- Quality of requirements and solution documentation, including completeness, traceability, and alignment with global template decisions.
- Effective resolution of process, data, integration, and technical dependencies impacting Sales Order Management scope.
- Successful completion of testing and quality assurance activities, including test scenario readiness, defect closure, and business validation.
- Stakeholder satisfaction across Commercial, Supply Chain, Finance, Customer Service, IT, external partners, and other STEP workstreams.
- Compliance with applicable GxP, SOP, data integrity, audit, and internal control requirements.
Minimum Requirements:
Education:
- University degree, preferably in Technology, IT, Business Administration, Supply Chain, Commercial Operations, or a related discipline.
Work Experience:
- Minimum 8 years of experience in Technology, Commercial Operations, ERP, or transformation roles within complex enterprise environments.
- Strong SAP experience, preferably within SAP S/4HANA Sales and Distribution / Sales Order Management, Order-to-Cash, Customer Service, or Commercial process areas.
- Proven experience in business requirements analysis, process mapping, solution definition, and functional specification development.
- Demonstrated ability to design scalable, sustainable, and compliant technology solutions across complex business and system landscapes.
- Experience supporting or managing end-to-end solution implementation lifecycles, including design, build, test, deployment, and hypercare.
- Strong understanding of integration dependencies across Commercial, Supply Chain, Finance, Master Data, eCommerce, CRM, reporting, and external partner interfaces.
- Experience defining and supporting test strategies, test cases, defect resolution, and quality assurance activities.
- Experience working within regulated environments, with exposure to GxP, SOP, data integrity, audit, and compliance standards.
- Strong analytical, problem-solving, stakeholder management, communication, influencing, planning, presentation, and documentation skills.
- Languages: English business fluent.
- Desirable: Experience with global transformation or large-scale SAP S/4HANA programs, life sciences/pharmaceuticals, customer order management, pricing, billing, returns, EDI, customer portals, master data, global templates, process harmonization, country deployments, and cross-regional stakeholder groups.x`
Skills:
- Analytical Thinking.
- Business Acumen.
- Change Management.
- Influencing.
- IT Governance.
- Organization Development.
- Planning.
- Presentation Skills.
- Servant Leadership.
- Stakeholder Management.
Languages:
Skills Desired
Analytical Thinking, Business Acumen, Change Management, Influencing, IT Governance, Organization Development, Planning, Presentation Skills, Servant Leadership, Stakeholder Management
