Senior Solution Architect

Accountabilities

• Lead end-to-end solution design for enterprise maintenance environments, defining how mobile, digital, and AI capabilities transform existing workflows.
• Conduct onsite discovery sessions, assessments, workshops, and gap analyses with maintenance, reliability, operations, and IT stakeholders.
• Map current maintenance and repair processes and define detailed future-state workflows, including work order execution, notifications, confirmations, time and materials, measurements, parts handling, and offline field operations.
• Define how AI-enabled capabilities can automate manual steps, capture information at the point of work, and improve the use of maintenance data.
• Act as the design authority for SAP PM integration, master data structures, mobile configurations, security roles, and user access.
• Translate solution designs into clear implementation plans that functional consultants can execute.
• Review deployed solutions across existing customer accounts to determine whether the design continues to reflect actual operational requirements.
• Develop structured action plans distinguishing design improvements from configuration, data, and training requirements, with clear ownership, sequencing, and effort estimates.
• Identify additional processes, sites, and capabilities that could benefit from digital transformation and build expansion cases around measurable operational value.
• Quantify and communicate business value using maintenance KPIs such as wrench time, schedule compliance, backlog health, PM/PdM completion, MTBF, and MTTR.
• Coach functional consultants on maintenance processes, solution design principles, and architectural decision-making.
• Support sales teams with technical discovery, solution scoping, customer presentations, and strategic solution discussions.
• Build trusted relationships with senior operations and IT stakeholders and confidently communicate technical recommendations to both executive audiences and frontline maintenance teams.

Requirements:

• 3+ years of hands-on experience as a maintenance or reliability technician, craft supervisor, MRO lead, or similar role within a refinery, plant, mill, mine, or other industrial environment.
• 5+ years of experience in SAP PM or EAM implementation consulting, including ownership of solution design, onsite process assessments, and gap analysis.
• Demonstrated experience transitioning industrial sites from paper-based work orders to mobile maintenance execution.
• Proven ability to assess live customer environments, identify gaps between deployed solutions and operational reality, and develop actionable plans for implementation teams.
• Strong practical understanding of maintenance and repair operations, including notification intake, work order management, confirmations, parts management, and closeout data quality.
• Experience presenting quantified business cases to operations and IT executives while also being comfortable discussing process changes directly with frontline teams.
• Experience defining security roles and access requirements for maintenance and enterprise systems.
• Working knowledge of AI technologies relevant to industrial maintenance, including large language models, retrieval over technical documentation, agentic automation, and predictive models.
• Bachelor’s degree or equivalent combination of education and hands-on maintenance experience.
• Strong communication, facilitation, analytical, and stakeholder-management skills.
• Willingness to travel up to 50%, primarily across North America, with travel to EMEA and APAC as customer requirements dictate.
• Ability to satisfy plant, refinery, mine, and other industrial site safety and access requirements.
• CMRP, CRL, or equivalent maintenance and reliability certification is preferred.
• Experience with SAP S/4HANA Asset Management and SAP integration patterns involving PO, ECC, and APIs is advantageous.
• Knowledge of maintenance KPI frameworks, including backlog health, schedule compliance, PM/PdM completion, MTBF, and MTTR, is preferred.
• Hands-on experience with AI tooling such as LLM-based assistants, retrieval systems for equipment and procedure documentation, or predictive models is a plus.
• Experience mentoring technicians, planners, consultants, or other technical professionals is beneficial.
• Working proficiency in Spanish or Portuguese is advantageous.

Benefits:

• Full-time, remote position with a globally distributed working environment.
• Opportunity to work with major asset-intensive industrial organizations across multiple regions.
• Significant ownership and visibility in a senior solution architecture role.
• Exposure to advanced mobile, SAP EAM, AI, and industrial digital transformation technologies.
• Opportunities to influence maintenance strategy and measurable operational outcomes at customer sites.
• Global travel opportunities, with travel of up to 50% depending on account requirements.
• Professional development and opportunities to expand expertise across maintenance, SAP, solution architecture, and AI-enabled operations.
• Direct interaction with senior operations and IT leadership as well as frontline industrial teams.
• Inclusive workplace with accessibility support for people with disabilities.
• A structured recruitment process progressing through registration, interviews, manager interview, final interview, offer, and hiring stages.