TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join Our Team and What We'll Accomplish Together
Shape Strategic Client Partnerships
Build and nurture relationships with technical and functional leaders across our most important clients and prospects, becoming their trusted advisor on pension administration strategy and technology integration
Collaborate with the TELUS Health Sales team to craft compelling, client-specific strategies that demonstrate clear ROI and business value alignment
Position yourself as the expert voice in the room—translating complex technical concepts into business outcomes that matter to executives
Drive Solution Innovation & Design
Lead the end-to-end solution architecture process: from functional requirements review and gap analysis through system design and implementation strategy
Design integrated solutions that leverage the full breadth of TELUS Health's capabilities while addressing each client's unique business processes and constraints
Conduct in-depth business process design and systems integration assessments, making strategic recommendations that balance cost, risk, benefits, and delivery capability
Actively consult with clients on proposed solutions, explaining your rationale and refining approaches based on their evolving needs
Connect Client Insights to Product Innovation
Serve as the voice of the market: document and synthesize client feedback, competitive landscape intelligence, and emerging needs
Work directly with TELUS Health's Product Development and Engineering teams to advocate for enhancements that address real client gaps and market opportunities
Identify where our solutions excel and where we need to evolve—and drive those conversations forward
Build Expertise Across the Organization
Lead workshops, educational sessions, and best practice forums for clients and partners—positioning TELUS Health as the trusted authority in defined benefit pension administration
Develop and disseminate comprehensive solution architecture documentation that becomes the reference standard for your team
Create a repository of technological knowledge and case studies that elevate our collective expertise and accelerate future engagements
Manage Complex, High-Impact Engagements
Juggle multiple concurrent client engagements, each with unique requirements and timelines
Coordinate solution sizing, development assessments, and leadership reviews to ensure clarity and alignment
Navigate ambiguity with confidence—synthesizing information quickly, applying abstract thinking, and making sound recommendations under pressure
Core Expertise (Must-Haves)
8+ years of hands-on experience in System Implementation, Software Business Analysis, Product Development, or Business Process Definition—specifically within the Pension and/or Group Benefits industry
5+ years working in an HR service delivery environment, with deep understanding of how pension administration functions within organizations
Advanced expertise in Defined Benefit Pension administration delivery—you understand the products, services, regulatory nuances, and best practices that define this space
Bachelor's Degree in Information Technology, Human Resource Management, Commerce, or equivalent professional experience
Strong problem-solving skills with the ability to think strategically and propose innovative solutions
What Sets You Apart
Demonstrated ability to manage multiple complex, concurrent client engagements without losing focus or quality
Excellent presentation and communication skills—you can explain complicated concepts with clarity and confidence to both technical and non-technical audiences
Natural relationship builder and people leader—you earn trust quickly and inspire confidence through expertise and authenticity
Comfort with ambiguity and rapid learning—you thrive in dynamic environments and adapt your approach as circumstances evolve
Experience with Group Benefits administration (an asset that strengthens your perspective on the broader HR services landscape)
Salary Range: $110K - $130K
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Job Type: This is for a current vacancy.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.