Overview:
Responsibilities involve designing, implementing, and maintaining ServiceNow Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics.
Primary Responsibilities:
- Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within ServiceNow
- Create and maintain various types of ServiceNow performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams
- Create/modify scripts and database views for use in analytics
- Collaborate with stakeholders and other technological teams to understand and document their needs and requirements.
- Identify and manage opportunities for analytics improvement initiatives
- Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics
- Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views)
- Mentor the organization of Platform Analytics services, concepts, policies, and procedures, including training for applicable groups
- Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes and assist in developing solutions with engineering staff.
- Identify opportunities for process improvement and automation within the CMDB and related processes.
- Assist in documenting CMDB processes when needed as well as providing training to other technical staff and management
- Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.
- Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
Education and Experience Required:
Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
Education and Experience Preferred:
Bachelor’s degree in Computer Science or Computer Engineering
Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
- Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches
- Advanced technical and analytical skills
- Advanced problem solving and troubleshooting skills, including identification of root causes
- Advanced knowledge and advanced expertise in industry and/or vendor technologies
- Able to solicit, gather, document, and analyze system specifications and requirements
- Ability to work independently and collaboratively with others in a team environment
- Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
- Understanding of how supported technologies interact with other systems and services
- Excellent written and verbal communication skills
- Effective influencing skills
- Process-oriented, adaptable, logical thinker
- Able to learn independently and quickly in a rapid pace environment
- Knowledge of ServiceNow development techniques and JavaScript
- Knowledge of the ServiceNow CMDB processes and functions, including Discovery and HAM/SAM
- Experience with data modeling, metrics, KPI and KRI
- Understanding of data visualization principles (effective charts and story telling with data)
- Familiarity of agile principles a plus
- Strong understanding of ServiceNow CMDB concepts, ITIL processes, and automation technologies
- Experience with other BI tools a plus
- Completed ServiceNow training in System Administrator/Platform Analytics/Discovery/HAM/SAM
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America
