Role Purpose
The Senior Solutions Engineer is a technical expert supporting the business in the areas of network infrastructure, IoT, Access Control/ CCTV and other Security Systems design and implementation. He will be the go-to person for technical solutioning, advisory and troubleshooting.
Key Responsibilities
- Provide pre-sales engineering and solution design support for IT, IoT, security field devices, and network infrastructure projects:
- Perform technical assessments and gap analyses to validate customer requirements, existing infrastructure, system constraints, and integration requirements.
- Ensure all solutions comply with customer specifications, relevant codes of practice, cybersecurity requirements, manufacturer recommendations, and company quality standards
- Develop technical architecture, network designs, and integration strategies for security and smart building applications.
- Assist in factory acceptance tests (FAT), site acceptance tests (SAT), user acceptance tests (UAT), and system demonstrations before and during project handover
- Develop commissioning checklists, test scripts, method statements, risk assessments, and contingency or rollback plans for major implementation works
- Perform testing, commissioning, and field deployment support for network, IoT, and security systems.
- Troubleshoot, diagnose, and resolve faults related to network connectivity, security platforms, and field devices.
- Support system integration, configuration, and optimization to ensure reliable operation and performance.
- Work closely with project, operations, and customer teams to deliver technical solutions from design through commissioning and handover.
- Prepare technical documentation, test plans, commissioning reports, and as-built network diagrams.
- Provide hands-on technical support for troubleshooting, maintenance, and continuous improvement of deployed systems.
- Lead technical investigations of complex network and security system issues, providing root cause analysis and corrective actions.
- Act as the technical subject matter expert for IP networking, cybersecurity, IoT devices, and integrated security solutions.
Qualifications and Experience
- Diploma or Degree in Computer/ Network/ Systems Engineering, telecommunications or a related discipline.
- At least 10 years of relevant experience in network segmentation, VLANs, PoE, IP addressing, firewalls, certificates, secure remote access, and cybersecurity hardening.
- Hold relevant industry-recognized networking certifications demonstrating competence in IP networking, network configuration and cybersecurity.
- Demonstrated experience in system testing, integrated commissioning, defect resolution and customer handover.
- Experience in electronic security design, integration or commissioning experience an advantage.
- Experience in implementing smart building systems/ applications, access control, CCTV systems and/or IP-networked solutions an advantage.
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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