The Opportunity
India’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms.
RingCentral is hiring a Senior Solutions Engineer – Enterprise (India) to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments.
This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations.
Role Overview
As a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions.
You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels.
This is a strategic pre-sales role focused on architecture authority, competitive positioning, and enterprise transformation.
Key Responsibilities
- Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
- Lead technical discovery sessions and whiteboard deep telephony and contact centre architectures
- Shape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environments
- Own technical responses for large RFPs and strategic bids
- Partner with Sales to define solution positioning, differentiation, and competitive win themes
- Guide technical validation and proof-of-value engagements
- Identify technical risks, dependencies, and mitigation approaches during deal cycles
- Support partners with advanced RingCentral platform expertise and joint solution alignment
- Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
- Define a competitive displacement strategy against incumbent enterprise platforms.
Enterprise Telephony & Architecture Expertise (Critical)
Strong hands-on and architectural experience in:
- PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover)
- Enterprise voice design, dial plans, call routing logic, HA/DR architecture
- Hybrid and cloud migration strategies
- Multi-site, 500+ seat enterprise voice environments
- Indian telecom regulatory considerations (TRAI / DoT compliance)
You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture.
Platform Experience
Strong experience with enterprise platforms such as:
- Cisco
- Avaya
- Genesys
- NICE
- Five9
- Zoom
Experience Required
- 10+ years in telecom, unified communications, or contact center domains
- Proven experience supporting large enterprise environments (500+ seats)
- Exposure to BFSI, BPO/KPO/ITES sectors preferred
- Strong commercial awareness and experience supporting complex deal cycles
- Executive presence with ability to simplify technical complexity into business value
- Understanding of API-driven integrations and enterprise ecosystem alignment.
Educational Qualification
- Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field
- Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus.
Why This Role Matters
- This is not a demo-driven SE role.
- You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction.
- This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments
