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Pune, Maharashtra, India
Hybrid
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
SPARK | CX International Internal Incubation Team | Location: Pune
NiCE is building SPARK, a new internal incubation team that turns great ideas from across CX International into working AI solutions, and then into enterprise-grade tools that roll out to colleagues around the world. A tool only creates value if people use it, so we need a change leader who can make AI feel useful, safe, and exciting.
As Change Management & Evangelist, you will lead the people side of everything SPARK delivers - preparing teams for change, building AI confidence and skills, and creating the energy that turns a new tool into a new habit. You bring a consulting background, so you know how to diagnose, structure, influence, and deliver, and how to tell a story that moves senior leaders and front-line teams alike.
You will be a visible champion of AI for CX International. You will demo, teach, listen, and bring what you hear back to the builders. You will work closely with the Project Manager, the Business Analyst, the AI Architects & Builders, and the Support Helpdesk, Field Sales Enablement team, HR Business Partners.
You will own adoption for every SPARK solution, from the first conversation with the business through to sustained use at scale and be the voice of SPARK across the organization.
SPARK is a chance to be a founding member of a brand-new team, and to shape how NiCE turns AI ideas into everyday tools used by colleagues around the world.
Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NiCEr!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11872
Reporting into: Jean Lee , Vice President, Business Operations. Sales Ops
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
