Senior Specialist, Customer Technology

Summary 

We are seeking a candidate to lead IT initiatives for customer identity, CRM & Connected Revenue Systems and own the strategy, roadmap, and delivery of technology platforms. You will support Scout Motors’ customer relationship, customer data, connected services, membership, subscriptions, and recurring revenue capabilities.  

This is a hands-on domain expert role responsible for treating customer data and customer lifecycle platforms as strategic enterprise capabilities. The role will work closely with Sales, Marketing, Customer Experience, Commercial Services, Charging, Digital Product, Data/MDM, Platform Engineering, Security, and Enterprise Architecture to ensure Scout has a scalable customer record and connected revenue ecosystem that supports direct-to-consumer growth.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems supporting customer identity, lifecycle engagement, membership, subscriptions, entitlements, charging customer data, and recurring services. 
• Serve as the Commercial IT domain owner for CRM and customer record capabilities, ensuring systems that hold customer data align to business and technical needs.
• Translate customer lifecycle, sales, marketing, service, charging, membership, and connected services requirements into scalable system capabilities, data models, integration needs, and delivery plans.
• Partner with Digital Product Managers, Commercial Operations, Data/MDM, Platform Engineering, Security, Enterprise Architecture, and business stakeholders to align build/buy decisions and customer-data architecture.
• Manage CRM and customer-data enhancement workstreams, including backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support model definition.
• Ensure all customer data and connected revenue solutions align with enterprise architecture, platform standards, data governance, privacy, security, integration patterns, and operational readiness requirements.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms in a complex business environment. 
• Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services.
• Experience with CRM integrations, MDM, customer data models, and enterprise data platforms preferred.
• Ability to translate customer lifecycle needs into system capabilities, data flows, integration requirements, and actionable delivery roadmaps.
• Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases.
• Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, Enterprise Architecture, and business stakeholders.
• Strong vendor and platform management skills, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning.
• Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams.
• Bachelor’s degree in information technology, business, data management, engineering, or a related field.
• 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery; automotive, DTC, or subscription experience preferred.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $$120,000.00 - $145,000.00

Internal leveling code: IC8