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Madrid, Comunidad de Madrid, España
Hybrid
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
As a Senior Specialist Directory Services you would be part of a multicultural and global team protecting our information and assets from unauthorized access, security risks and cyber attacks.
You will be responsible for the Design of solutions and tier 2-3 operational support, performance, lifecycle management and continuous improvement of the underlying technologies.
You will be part of multiple initiatives or projects with multiple specialists across multiple time zones in order to achieve the organizational objectives.
Responsibilities:
Lead (as Solution Architect) small to medium sized technical teams and contribute to the end to end design of infrastructure solutions producing and maintaining sufficient documentation.
Interact with senior internal and external partners on significant technical matters and contribute to determining success criteria and evaluation of promising solutions/technologies via Proofs of Concepts (PoC’s) and feasibility studies.
Providing 2nd and 3rd level support. Operationally manage and support and implement the Directory Services Infrastructure on premise and in cloud Entra ID, its associated compliments and applications.
Proactively monitor systems and platforms for performance, availability and capacity management and ensure that the solution and component escalations are minimized.
Promptly responding to customer requests, resolve incidents and implement changes, ensuring a high level of customer engagement and satisfaction
Understanding, implementing and following relevant concepts of ITIL, GxP and Project Management. These include Request Management, Incident Management, Change Management, Problem Management, Document Management, Qualification and Validation and Project Management
Actively focusing on own self-development and creating actionable plans to improve
Provide 24x7 on-call support (approx 1 week per month). Flexibility regarding working hours
Occasional international travel is required
Qualification:
Bachelor's Degree in computer science, engineering or related discipline; or recognition of prior working experience which is equivalent.
6+ years experience administering and advance troubleshooting in Active Directory and Entra ID
Robust experience working in a major global organization, preferably in a regulated industry
Proven interpersonal skills to interact effectively with individuals in multiple countries and in varying cultures
Strong design and hands-on technical background. Solid experience on Microsoft Active Directory, Lightweight Directory Services (LDAP) and Entra ID with key focus on Governance and Administration of Identity Security Cloud Services and the synchronization of hybrid environments (Cloud/On-Premise).
Powershell Scripting skills will be required
Willingness to continually evolve, acquire and maintain the technical and soft skills appropriate to the requirements of this position
Committing to operational excellence, with a willingness to cross-train and to learn additional technical expertise
Taking a proactive, collaborative and supportive approach when interacting with colleagues
Strong customer focus and a highly responsive service delivery and support ethic
Adaptable to change in a large organization
Excellent communication negotiation and documentation skills
Strong spoken and written English
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.