Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Technical Architect
Customer Solutions Center - Technical Architect, SEA
Customer Solution Center enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is the bridge between frontline sales and Mastercard products/capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.
Customer Solution Center Technical Architect is provider of deep expertise on solution architecture to ensure feasibility of bespoke implementation. Working together with solution architect and product specialists, technical architect understands details of proposed bundles & solutions to manage technical implications and to assess how they can be implemented with clients. Technical architect will also support customer delivery during client implementations of new and complex products before the solution is migrated to standard implementation process.
Technical Architect Reports to Customer Solutions Center – Solutions Lead(CSCL)
Key Responsibilities
- Works with solution architect and product specialists to recommend new needs-based solutions &bundles to customers to address key customer “pain points.”
- Closely coordinate with product specialists to understand product functional capabilities and technical integration requirements
- Defines a locally relevant and globally scalable solution design based on Existing Mastercard and partner 3rd party assets.
- Understand clients’ needs and current technological stack
- Accesses and leverage data through various internal platforms to provide insights for key business objectives
- Map technical specifications of the proposed solution to the client architecture
- Provides techno-functional support in pre-sales narrative development and client conversations
- Leads Pre – scoping, pre-sales technical discovery and mapping to client environment
- Closely coordinate with TAMs or TCs to ensure that post-sales handover is smooth
- Provide internal intel to the SA on what is ready and roadmap timelines from a technology perspective
- Identifies, readies and manages the local system integrators required to roll-out the new solutions/products in the market
- Bring technology related budget discussions in collaboration with finance, to SA and squad team problem solving
- Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment
- Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out
- Address technical concerns, ideas, and suggestions
All about You
- Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education
- Operational /technical background within the payments and financial services industries.
- Ability to access data through internal platforms, write queries and interpret data and generate insights
- Prior Implementation, product management experience in payments domain platforms like Issuer processing, acquirer processing products is an advantage.
- Prior technical/integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers)
- Experience in product development and/or business analysis
- Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture
- Understanding of APIs or working in new product development/innovation departments
- Prior knowledge of Mastercard Products and Services is a plus
- Problem solving, product documentation, and project management skills.
If you’re excited by the opportunity to shape scalable customer solutions, apply using the links provided
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
