Job Description
Senior Specialist, Veeva QMS Technical Product Management
The Opportunity
Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.
Role Overview
The Veeva QMS Specialist will play a critical role in driving the design, delivery, and optimization of Quality Management capabilities on the Veeva Vault QMS platform. This role combines deep functional expertise in Quality modules, product management mindset, and hands-on engineering and validation experience, with a strong focus on AI and Agentic AI‑driven use cases within regulated environments with hands experience in developing AI models with tools like Claude, Dai
The role will act as a bridge between Quality stakeholders, business product owners, engineering, validation, and DevOps teams, ensuring scalable, compliant, and innovative solutions across Quality processes including Qdocs, Complaints, Deviations, Audits, CAPA, and Supplier Quality.
The ideal candidate has successfully delivered end-to-end Veeva QMS implementations, led product roadmaps, managed CI/CD pipelines, and implemented AI-enabled automation and insights for QMS business while maintaining Gxp compliance.
What will you do in this role
1. Lead QMS Transformation Programs
Own and deliver enterprise‑scale Quality Management Systems transformation initiatives within Veeva Quality vault including modernization and optimization of:
Audit Management
Qdocs – Content Management & Risk Management
Déviations, CAPA
Change Control
Supplier Risk & Supplier transparency
Document Management and Quality Workflows.
Translate Quality and Regulatory requirements into executable delivery plans and system capabilities.
Ensure solutions align with GxP, regulatory, and internal quality standards.
2. AI & Agentic AI Use Case Delivery
Design and deliver AI-enabled and Agentic AI solutions within the Veeva QMS ecosystem, such as( Experience implementing 2 out of the below or similar usecases is ideal):
Intelligent deviation and complaint classification
Automated root cause analysis assistance
AI-driven audit finding insights and risk prediction
Context-aware document review and approval support
Work with data, AI, and architecture teams to ensure AI solutions are:
Explainable, compliant, and validation-ready
Secure and aligned with regulatory expectations
Translate Quality use cases into pragmatic AI adoption frameworks within a regulated landscape.
3. DevOps & Product Operations:
Manage DevOps pipelines supporting Veeva Vault environments across dev, test, validation, and production.
Enable CI/CD best practices for:
Configuration promotion
Automated testing
Release governance
4. Hands-On Configuration, Validation & Testing
Perform hands-on configuration of Vault QMS workflows, lifecycles, security roles, object models, and reports.
Lead and execute GxP validation activities, including:
Impact and risk assessments
Validation documentation (URS, FS, DS, IQ/OQ/PQ, RTM)
Manual and automated testing
Support regulatory inspections and audits by ensuring system compliance, traceability, and documentation readiness.
Collaborate with Quality Assurance teams to ensure solutions are inspection-ready at all times.
5. Stakeholder & Partner Management
Serve as a trusted delivery leader for Quality, Compliance, Business, and IT stakeholders.
Manage expectations, dependencies, and prioritization across global teams.
Partner with vendor and system integrators, ensuring delivery quality and contractual outcomes.
What should you have
Primary Skills :
Veeva Quality Vault ;Product Management ; Quality Management Systems( QMS) process implementations; AI & Agentic AI in QMS ; Gxp compliance;; Agile ways of working ; Devops ; UAT scripting; Requirement Gathering; vendor management; UAT Preparation; Business Analysis
Secondary Skills :
AI Development ; Testing ; Veeva Configuration ; QA ; CSV Documentation ; Program Management .
Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for lives, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2025
Required Skills:
Asset Management, Benefits Management, Management System Development, Product Management, Quality Management System (QMS) Compliance, Quality Management System Auditing, Quality Management Systems (QMS), Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs, Veeva VaultPreferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
HybridShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
06/20/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.